Papa Johns Pizza — Restaurant in Virginia

I've worked in this area and have patronized this location for several years now and in the past it has had okay service and the food has been okay as well. Nothing stellar but decent. Last night, as I came into town late so there are few food options available that late. I'm staying at the hotel next door so I drive into the Papa John's location before I even go check in. Upon walk up there were 2 employees present then when entering the storefront one walked to the back. The other one standing at the counter was counting money and said nothing. The other came back to the front of the store and said, "You here for pickup"? I said, "No, Im here to place an order" to which he responded, "We're not taking orders right now" and when I repeated what he said back to him. He said, "Yeah, we're too busy". So I said okay and left. Upon leaving, I took a pic of the door with the GM info and phone number. So I called Horatio. That's when I understood the store and all the poor reviews. When I told him about it he said, "I'll talk to them about that". I asked him, "Do you know why they would say that?" To which he replied, "I dont know know cuz I haven't talked to them yet". I said, "I'm just confused and was wondering if it's a standard practice?" He said, "You said it was 11:30?" I said, "yes". I said, "Well, okay". And when I said goodbye he finally said, "Sorry for your inconvenience" as he hung up. That's it. The time stamp from my photo of the door after I departed was 11:32pm. Since the conversation, I saw that they don't recieve any orders past 11:40pm. That's completely understandable so they can actually close by midnight. I get it. You're ready to go home. Maybe no one has walked in or called in several minutes. You're ready to count your drawer and go home. Papa John's, just close earlier. Close at 11, close at 10pm like Five Guys next door, it's fine. I never even looked at Five Guys because they have posted hours but if you are supposed to be open and it's someone's last ditch to get something this kind of customer service and management doesn't foster new or continued support of the location. I'm...

BEWARE - THEY DO NOT ADHERE TO THEIR STATED HOURS OF OPERATION - and have rude employees. Having worked retail/customer service years ago, I understand and empathize w/ frustration when customers come in right at closing. HOWEVER, the store (supposedly) doesn't actually close until 12am. Carry Out - SUPPOSEDLY stops at 11:40. I got there are 11:36 according to THEIR clock. The door was already locked. When I motioned to an employee he came to the door and said carry out stopped at 11:40. I pointed to the clock - it was 11:36! He didn't say 'sorry - please come back tomorrow, wish I could..." or anything of the like - nothing...turned around and rudely walked away. So, I have to assume the carry out time is when you have to have picked it up - and be out of the store by 11:40???? If so, that is not stated, so be warned. If you want carry out, you best order by 11:10?, 11:00?, 10:45? Who knows? ... but make sure you're there by 11:30 because the doors will be locked and you'll be SOL if you show...

I want to preface this by saying that the driver was very nice. The guy at the store I talked to on the phone, however, was extremely rude. My mom placed an order and it said it was out for delivery for a half an hour, so she called the store to check in. The guy who answered was very rude to her and said “yeah he’ll be there shortly” and hung up. Another half hour had past and I went outside the apartment building to check to see if it was dropped off and it wasn’t. So I called in again to see what was going on. The same guy my mom talked to answered the phone and cut me off from asking my question and got very snippy with me about the number being in wrong. I went to explain to him that it was my dads old number and he had passed and we hadn’t realized it was still his, and he hung up on me and said “yeah we’ll send him back out.” The only reason why this wasn’t a one star review was because the delivery driver was super nice when I told him about the number. The guy at the store...