Don't order party cakes from this place. They will not make cake you ordered instead they will make you take one of the cakes in their display. This is exactly what happened to me today, I placed an order for White forest cake online and twice I called the store to confirm that they received my order and they confirmed that everything is set for me to pick it at 10:30 AM. I showed up at 11:00 AM to pick the cake and the person at the register said that he don't have any clue about an order with my name. After multiple phone calls he said that he can see the order but the lady who has to prepare the cake hasn't showed up and he don't have my order ready. He offered two options which are in display and both of them are not my preference and more over that's not what my son wants. With the time to show up in his day care i took one of the cakes that's in display. He said that his boss will call me back to explain what happened with my order but no one has ever called me. They don't care about customers and now you can understand how much they care about the quality of food they...
Read moreAfter reading the google reviews I was obviously in two minds. But, this was the only place that I knew was available to provide the Indian flavors cakes, that too at a not so pocket pinching prices.
I visited the place to clarify my doubt by buying a small pastry before I place an order for the full cake. I ordered a rasmalai pastry. Tbh, the pastry was good but didn’t taste like rasmalai at first. When I mentioned this to the owner, he said he could assure me that the cake will be worth a try and he will work with his team to get the best output. He REALLY kept his word! I am so pleased by Raj’s commitment (the owner), to provide a good service to his customers. He was very responsive and open to feedback. Sharing a picture of the output. The design, taste everything was great and our guests loved it. I encourage readers of this review to give this place a try. What’s important is one’s willingness to do better…
P.S: this was my first time engaging with this place and I am definitely...
Read moreThe paan cake had fungus on the top layer cream and all of the last layer(photos attached). The rasmalai cake is also stale and smells old.
Please avoid this place and save your money and stomach.
Update: 2 days later, I drove back to show the issue with the cakes. The person was extremely rude. Said, "Don't you know what a gulkand is? Never had paan ?" sarcastically.
He was never apologetic or showed any concern about the consumption of the cake. I asked which batch is fresh ? He mentioned only 2 options... When asked again, he rudely says, "I just told u those two are today's batch. If you don't trust me, take ur money back. " I said, "Okay, give me back." To this he says now I have to involve manager etc etc....at the end, I was given replacement cake which was cheaper than original.
At the end, as a customer, I just wish the person would be concerned about the consumption and valued an old customer. All he cared was to prove his point! He lost a...
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