Ruby Tuesday — Restaurant in Virginia

Arrived at 7:30pm after driving for the past 10 hours. Our party of three waited for over 10 minutes at the hostess stand waiting to be acknowledged. The party of two ahead of us was offered a booth in the bar section but the declined and asked for a table which they were taken to without issue. 5 minutes later the host had not returned but was instead standing at the bar talking to the bartender. The manager on duty (Jessica) finally came to the hostess stand and asked how many. I tell her two adults and one child. She tells me it will be at least a 15-20 minute wait. I ask about the 4 empty booths in the bar section and she replies by telling me that there is a party of 20 waiting for a table and if they seat too many people at once that the kitchen will crash. I told her I arrived as they quoted the party of 10 an 8:00pm table time and asked if I was expected to wait until after they were seated and served before my family of 3 could get a booth in another section of the restaurant and she told me again that if she seated too many customers at once that the kitchen would crash. I told her we would go somewhere else that actually wants to provide decent service to customers and she didn't say a word. We walked to the car and I decided I would go back and get her name. I walked back in and asked for her name, she responded that it is Jessica. I told her I wanted it to include in my review and my complaint to her regional. She told me I obviously don't have any understand of the restaurant business and she was trying to explain the wait. I informed her that my understanding of business management is vast and told her that the next section up was the bar section but the people ahead of us declined that section and were taken to another section. Due to that a server got skipped in rotation and I was asking to go to that section, a section the part of ten couldn't possibly be seated in when their 30 minute wait time is up. She rolled her eyes and looked away from me before acting like I wasn't there.

We went to the Applebee's up the street and had a much better meal. The service and food were great and they were very personable and professional there. I suggest you bypass Ruby Tuesdays and head across the bridge to...

I feel really disappointed that when driving home and searching along the route in google maps, this place had 3.4 stars. I thought that'd be an average Ruby Tuesday experience. The short version is that neither of the two steaks ordered for our table were cooked properly. We wanted to get out driving again, so we dealt with it and just ate them. The table next to us had one steak so badly cooked they sent it back, and by the time it came out they rest of his family had already finished eating.

Longer version is that this place is a mess. Three parties came in at the same time. A party of 5, our party of 3, and then another party of 5. The hostess took a long time figuring out where to seat everyone. There were three waitresses working this night, and the hostess sat the first party of 5 and us with the same server. The second party of 5 already had their order in before the waitress was able to come over to ask us what drinks we wanted. Irritation built from there.

Our order was: 6oz top sirloin, well done, with the salad bar and grilled zucchini. 8oz top sirloin, medium, with broccoli and grilled zucchini. grilled salmon with asparagus and broccoli.

The 6oz came out medium-well and the 8oz came out very well done. I swapped some of my steak for parts of the 6oz that were still red, but overall the steak was not good. As I was eating the broccoli, one of the florets was crusted with salt. That bite of food was probably the worst of the evening.

At the end of dinner, I felt like our waitress was doing the best should could in a bad situation. The owner of this restaurant just must not care at all, bad reviews all around, it's being mismanaged, and pretty much run by high school / college kids with seemingly no experience. I don't think I saw anyone working in the restaurant over 25 years old. Some day, they will all know how to work in really bad work environments and to do the best they can. In the mean time, we the customers suffer.

I had planned to talk to the manager, but then actually read some of the recent and realized given all of the reviews I'm seeing, that if no action has been taken up to this point, that no one at the restaurant will care about any...

Ruby Tuesday, never seems to get it right at most locations. I travel a lot, I can remember one locations that gave me excellent customer service and the food was perfect, Wytheville, VA. I understand, good help is very hard to find right now. I am in management myself. As hard as it may be sometimes, I would rather do the job myself than hire people in that will destroy my locations name. We are in difficult times right now, but we can’t let employees ruin the future of the business. Customers pay our paychecks and keep the doors open on any business. I never expect anything to be perfect, but when you walk into an establishment you shouldn’t be ignored while employees chat with each other. I went in to pick up a Togo order. After they finally asked what I needed, she said, oh you can get it off the table. I proceed, to grab the bag, she said, “You have to make sure it’s your name first!” What establishment, just leaves your food on a table that all customers have access to. I have never picked up a Togo order this way. I told her it did have my name on it, thank you, and have a good night. She said, okay. I felt more like a bother ordering and picking up from this establishment than a customer they would like to order again. I won’t order from this location again. I worked 17+ hours yesterday, as exhausted as I may have been, no one can say I treated them badly or cost my company future customers. The food was cold and wasn’t worth the money paid. What is a person to expect though? Lexington, VA is a small town, if customers stop eating at this location, the doors will eventually close, and the employees that caused people to stop coming will be out of a job. Maybe, they should think about that. The bigger picture doesn’t matter to employees now days. It sad this is what our world of customer service has come to. The customer is not always right, but we have video now days to prove if the customer or the employee is right. Maybe watch your videos, I can’t be the only one receiving poor...