After being a regular for years with a first hand seat to seeing service and quality of product taking a serious turn for the worse. Issues like management not supporting the clients or taking care of issues, coals for hookah being delivered regularly at over an hour intervals, food orders being delivered inaccurate of order, the continuous price increases (making it the most expensive lounge in 2 counties outside of DC).. These issues have been reoccurring for months and even when I've had discussions with management and the owner everyone makes promise to fix the problems but a few weeks later (in multiple occasions) the problem arise again as if the hookah employees and the management just don't care about the customers (especially the regulars) ..... Don't think I'll be returning to this place since it's like the owner has completely given up and the establishment is used as more of a social experiment and get away than a true business so clients will always continue to be impacted.

Basically word to the owner: A good business owner pays attention and makes necessary changes as an active contributor setting an example for the employees. A great owner takes care of the issues to make sure the problem doesn't persist and holding the employees accountable when they regress back to committing the same issues not just ignoring your clients and the issues.

2/4/2024 - Update Second Saturday in a row where the hookah heads are not made correctly. Made mention to the manager on the first head and the manager did nothing. When I ordered my second head I had to send it back because it wasn't made correctly again. The customer sitting next to me leaned over and commented that it wasn't made correctly and that it should be sent back to be remade. The rub is that once I told the hookah guy it wasn't made right to redo it, the hookah guy seemed to have an issue with it.

2/16/2024 - Update No stars given!! Place is the highest priced hookah place in 2 counties and DC ... Finally gave up on the place. I kept telling them for a long time that they are trying to squeeze blood from the turnip.. Now to control things they have decided to weigh each amount of shisha they put in the heads. Again more worried about how much they make by raising prices as opposed to caring about their clients (especially those that are regulars). I've finally decided that Cedars Restaurant and shisha lounge not only cares but they make special heads too (much cheaper)

2/28/2024 Want an even better experience than Sir with better service and better prices I highly recommend Cedars Restaurant and Lounge. $18 special heads at night with $10 refills, $14 during the day. The food is also literally better and 50% cheaper on average with large portions.. Check it out!! You won’t be disappointed!!!