Smile Thai Cuisine — Restaurant in Virginia

Beware! Stay away from this Thai restaurant. Smile Thai has gone completely downhill. Every time we call, they claim they don’t have a driver for deliveries beyond 2 miles, even though I live only 4 miles away.

Recently, my wife ordered from them, and the experience was terrible. The food arrived cold, the vegetables were completely undercooked, and despite specifically asking for no spice for the kids, the food was extremely spicy. My 7-year-old even threw up because of how unbearably hot it was.

We also requested three extra sides of rice, only to discover they’ve switched to tiny containers that are half the size of their previous ones—about the size of a sauce container. When I spoke to the manager about it, he insisted the portion sizes had been the same for years even though we order recently before the same thing every time, which is hard to believe. Their portions are now so small that it’s impossible to enjoy their dishes with such little rice.

When I called back to express my concerns, the woman I spoke to was dismissive, talked over me, and denied any wrongdoing. It’s clear that customer service is not a priority for them.

I will never order from Smile Thai again. They show zero care or accountability for their mistakes. Save yourself the frustration and look elsewhere...

I have tried pad Thai at every Thai restaurant in a 15 mile radius and I can proudly say that Smile Thai has the best.

The noodles are never dry and are drenched in the perfect sauce that is not too sweet and not too sour. One thing that other restaurants struggle with is their noodles are dry, but I’ve never had dry noodles from Smile Thai. Another thing that puts me off with pad Thai is oily noodles, but smile Thai barely uses oil and it tastes amazing.

The noodles to price ratio is amazing. You pay about $13-16 depending on the poultry of your choice. I think the price is great for the amount of pad Thai you get. I get so much food that sometimes I can’t even finish it! It’s nice to know that I am getting my money’s worth.

Customer service is amazing! I always order my pad Thai without peanuts and sometimes when I forget to say no peanuts they still don’t put it in because they know me! The man and the woman that work at the counter are very nice and I have never had anything negative about my experience there.

When I go to college, I always thing about coming back to have smile Thai because no other...

Just awful customer service. Ordered take out a few weeks ago via their phone service. Two entrees were ordered mild and one hot. The operator confirmed the order, and it was confirmed upon pickup. Well.....all entrees were extremely spicy. We had to throw away two of the orders. We called the restaurant and they said we'll just give you free entrees next time you come in, as we are (were) regulars. At our next visit it was now only 15% off, no two free entrees. They had a record of our call and complaint but basically said screw you, we're not giving you free food just because the previous orders were wrong. Awful customer service! We will never eat there again!! Thank goodness for competition and other Thai restaursnts in...