Starbucks (Terminal D) — Restaurant in Virginia

I've consistently had bad experiences with the service here, but I decided to give it another try since I needed a drink. Unfortunately, it was disappointing once again. I believe I was served by the same Ethiopian lady as before, and the situation repeated itself.

After I placed my order, she kept staring at the tipping screen, making me feel extremely uncomfortable—almost as if I was expected or obligated to tip. I did tip her during my previous visit, but this time I didn’t, and she reacted by snatching the receipt from the machine. I was honestly shocked by that behavior.

Customers should never be made to feel pressured to tip through stares or attitude. You never know someone’s financial situation, and tips should be earned through great...

I would rate this Starbucks 0 stars if I could. I was here on 8/8/25 around 7:11 PM. The older Asian lady was RUDE, she lacks customer service skills. We typically tip well, but with her rude demeanor and unfriendliness we didn’t tip although we did tell her to keep the change which was around 4 cents.I heard her complaining to the other younger employee about it while my boyfriend and I sat there and then she continued to talk about us. She should consider a new career if she HATES her job this much, the least she could do is fake her kindness. Maybe then she’d get the tips...

This is THE ABSOLUTE WORST Starbucks in existence. I am truly amazed that the Starbucks Corporation has not fired everyone and completed a revamp of this location. Employees show no professionalism, there in zero expedience, zero courtesy or concern. My coffee was only 3/4 full. Customers in front of me were given incorrect orders. DO NOT PURCHASE ANYTHING AT THIS LOCATION. Further down the concourse, toward gate 30, there is a Dunkin Donuts, that appeared to be operating perfectly, but dumb me, I already got...