Capital One Lounge at IAD — Local services in Herndon

I recently had the pleasure of visiting the Capital One Lounge at IAD, and the experience was nothing short of outstanding, thanks to the incredible bartenders Kris, Disney, and Milley. Their exceptional service and vibrant personalities truly elevated my time at the lounge.

Kris is a master of their craft. Their expertise in mixology was evident in every drink they prepared, each cocktail perfectly balanced and beautifully presented. Kris's friendly and engaging demeanor made me feel right at home. They were quick to offer recommendations and customized drinks to suit my preferences, showcasing their impressive knowledge and creativity.

Disney brought a delightful charm to the bar with their charismatic personality and infectious enthusiasm. They effortlessly created a lively and welcoming atmosphere, making conversations at the bar enjoyable and engaging. Disney's attentiveness and ability to anticipate my needs were remarkable, ensuring that my glass was never empty and that I always had a pleasant experience.

Milley was another star behind the bar, providing top-notch service with a warm and genuine smile. They were meticulous in their work, ensuring that every drink was crafted to perfection and served promptly. Milley's dedication to their role was evident in the care they took to maintain a clean and inviting bar area. Their positive energy and commitment to customer satisfaction truly stood out.

Together, Kris, Disney, and Milley form an exceptional team that made my visit to the Capital One Lounge memorable and enjoyable. Their combined expertise, professionalism, and friendly service set a high standard for airport lounge hospitality. I look forward to my next visit and highly recommend experiencing their stellar service firsthand.

In addition to the bartenders was also impressed by the exceptional service provided by the maître d', Sarah. Her professionalism and dedication to ensuring a top-notch experience made my visit unforgettable.

From the moment I arrived, Sarah greeted me with a warm smile and a delightful accent, either from Great Britain or Australia, which added an extra charm to the atmosphere. Her welcoming demeanor immediately put me at ease and set the tone for a relaxing and enjoyable time at the lounge.

Sarah went above and beyond to accommodate my needs. Noticing that I was a bit overwhelmed after a long flight, she promptly assisted with my luggage and ensured I had a comfortable seat in a quiet area. Her attentiveness and genuine concern for my well-being were truly remarkable.

Sarah's attention to detail and willingness to go the extra mile truly set her apart. She managed the lounge with a level of grace and efficiency that made the entire experience seamless and enjoyable. Her ability to anticipate and fulfill guests' needs with such poise is a testament to her outstanding skills as a maître d'.

In summary, Sarah's exceptional service, combined with her charming accent and unwavering dedication, made my visit to the Capital One Lounge a highlight of my travel experience. I can't thank her enough for her kindness and professionalism, and I eagerly look forward to my next visit. Five stars...

Not even worth 1 star. First time in this lounge. After one drink, which I will say was very good (old fashioned 4 roses) I was told it was their policy to drink water before being served another cocktail when I later asked for another. Sure, at first I thought how nice, strange but nice,. So I drank a glass of water. I then had some food, then I asked for another glass of water, and after that I asked for a shot of espresso. Nearly an hour had passed before I even asked for my next cocktail, but the employee refused to serve me. He said no because it was policy. It confused me how being served one drink, and it being my only drink the whole day, how it was policy. Especially because I saw how others continued to be served many drinks. I asked for the manager, who seemed biased to the turnover from his employee, who told me that he had served me multiple drinks. I assured him he only served me one drink an hour ago and offered he checked the cameras to prove it. Complete resistance. There was no reasoning even being as polite as possible, so I let it go. Nearly 20 mins had passed and I found out my flight was further delayed. I asked the female employee for an old fashioned and she refused to serve me. It was the strangest situation I’ve ever encountered at a bar, and for this matter an elite lounge, supposedly. She directed me to the manager again, which again felt like talking to a wall. To me, I’ve never felt more discriminated against. I’m really scratching my head trying to make sense of this situation.

Maybe I looked like another customer they previously served? I just can’t understand but it really left me bothered and I’m never going to visit this lounge again. My loyalty to capital one is also being questioned. Least to say, I am very disappointed in the entire staff that I interacted with at the Dulles location on August 29th, 2024 between...

If I could give zero stars I would. I have several capital one cards and have gone to several of their private events for card holders. This lounge will treat you like the scum of the earth if you do not have a confirmed seat, when I listed myself on the waitlist the door greeter asked if I had a confirmed seat and I told her I didn’t but she still put me on the list and let me wait for 30 minutes. When I received the text that It was my turn to enjoy the lounge I was turned down for not having a confirmed seat. If you fly southwest or basic economy you might as well not even attempt to go in this lounge. My biggest issue was the guy that worked at the counter who called the door greeter over to tell us that she didn’t recall hearing us say we didn’t have a confirmed seat but she, herself, could not say we didn’t. She heard us say we didn’t have a confirmed seat and still allowed us to wait and they do not have a real waiting area either. He downplayed this to a matter of miscommunication and was unapologetic and just showed me the policy about the confirmed seat. We all pay the same fee for the venture x card but we all cannot reap the benefits of the card without a confirmed seat. Leaving out a large group of people. When I applied for the venture X card they did not have that policy so I’m not sure how they can keep adding more rules to exclude their card members from enjoying the benefits this card...