Starbucks — Restaurant in Virginia

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The vibes were honestly horrible, the worker seemed so annoyed that I ordered a Frappuccino and she was literally throwing the stuff in the sink from so far away looking so annoyed and making hand gestures. Now, I understand working at an airport must be very tiring and stressful but I don’t think customers deserve to see this or be treated like this. This isn’t good customer service. The cameras should be checked. March 31st around 17:15. She made the environment feel so heavy and unwelcoming. She didn’t just treat me like that, she did it with other people as well. There was nobody there for a while and I waited so long for my drink. I waited for the drink and asked where it was and she said “I think someone took your drink” no, nobody took my drink because I was watching the entire time and it was not made. I highly believe she did this on purpose. If I could give 0 stars I would. She finally gave me the drink and she blended it too much so it wasn’t even a...

The poor rating of this SBX is not because of the quality of the assortment of drinks, rather the poor rating is because of the the 45 minutes that I had to wait for a Caramel Ribbon Crunch Macchiato. It was clear that the shop was overwhelmed by the deluge of patrons assaulting their counters every few hours. Knowing this and reviewing the data daily for hourly trends, management should consider whether the issue is potential manpower or a systems issue. One solution could be to better advertise the use of the SBX app to make orders as customers come off the tram at the "D" gate. This would allow the staff time to prepare drinks for pickup as soon as customers exit the tram. There are other suggestions that I have for this particular SBX...the greatest of those suggestions is that it should NEVER take nearly an hour...