Starbucks — Restaurant in Virginia

Had the oddest experience?? Ordered a coffee frappuccino with coconut milk. The lady at the cashier (short, dark curly hair?) kept asking me to pause on what I was saying because she was trying to rearrange the cups, which was understandable, so i said it again clearly for her after she got the correct cup. She still seemed a bit disconnected to what i was saying, though. Because I'm sensitive to milk, I watched the barista person (the one actually making the drink) make it, and she made it with regular milk. I nicely asked her if she made it with coconut milk, and since she didn't, she offered to remake it with no upcharge. Super nice and professional. As I was the leaving, the dark curly haired lady left her station and went up to me, confrontationally, to tell me that I infact did not say coconut milk (even though I said it twice??) and rather than argue with her, I decided to leave. I didn't know what to do in this situation? It was extremely unprofessional and really unnecessary, given that I wasn't being rude about it and even asked if they wanted me to pay the upcharge. The person making the drinks was really...

These young ladies were not only rude and slow, they did not make my caramel crunch Frappuccino correctly. They were out of whipped cream- in a store that has groceries? She made my drink the first time, didn’t close the lid, and the drink was spilling everywhere. I had to ask for a new cup, and she gave it to me with no caramel. Won’t be back ever again, couldn’t tip....

My boyfriend ordered me latte from here since he was on the way home and this is why I only do stand alone Starbucks because I know the quality I’m receiving. You’ll sent him on his way with a half full cup 😡 things literally a picture before I even sipped it because as soon as he handed it to me I knew. This is ridiculous I’ve never in my life experienced this from...