Starbucks — Restaurant in Virginia

Could have been better is the most accurate way to describe this experience. I arrived at the Pinecrest location fairly late morning or early afternoon. The location was not busy, and I ordered ahead. When I arrived there were several customers, but no line and plenty of seats. I walked in and went to the pickup counter...no one greeted me. Another woman walked in right behind me and was immediately greeted. I didn't think too much of it, my order wasn't ready so I went to grab a seat.

I waited a few more moments and then finally my order was ready, a couple walked up first and they were greeted and thanked, I walked up crickets.. A man walked in shortly after for a pickup order and again was greeted and thanked.

In sitting in this location, I noticed some bias among the staff, there seems to be some preferential treatment towards a specific group, and then a secondary preference towards a secondary group. I won't specify what groups they were but very obvious and disappointing nonetheless.

As others would say customer service is almost nonexistent outside of the preferential treatment to those deemed worthy of it. This location is pretty close to me, but it's likely I will head to the Barcroft location from...

We stopped at this shop for two cups of coffee, and get a cup of water. O boy, there were a total of three employees behind the counter, and No one was willing to ask and assist as I was standing to get a cup of water. I’m sure they saw me. One was looming at the ceiling, one was looking at her smart phone, and one was at the cashier counter. Stood there for few minutes…. You know what we’re Not going back this very store for anything. They weren’t busy and just standing on his/her spots. Its service is “minus,” - not...

I just got home and opened up my item to find that the flat white I ordered was actually a regular hot chocolate. The sticker clearly shows it's supposed to be a flat white, but the drink is completely wrong. By the time I get back in the car and go back to complain, the store will be closed. This isn't even a "hey they used the wrong milk" kind of mistake, this is completely ignoring what was ordered and just rushing it out to move on at the end of the day. I'd stick to the Barcroft location if they only stayed...