Subway — Restaurant in Virginia

Trip #1 DO NOT USE THE SUBWAY APP or order from this store. The app let you order without knowing what the store is out of. Ordered, went to the store to pickup, and they're out of meatballs and cookies. Guy working the counter refused to cancel the order or give a refund. He told me to call corporate but didn't know the #. Trip #2 maybe they were having a bad night, nope same crap service, differnt day. Online orders were completely ignored. Placed order for 2 sandwiches at 6:45pm, according to the app it was ready at 7:05pm. Arrived at 7:10pm order not completed but it was marked finished & ready for pick up. The guy behind the counter says we have other orders...we paid for our order too, they aren't giving us free food. Waited 10 minutes in the store, the people making sandwiches were making huge walk-in orders and ignoring the online orders. Left, went next door and got groceries, came back, still not done. Took 90 minutes to get...

If I could give no stars I would — I’m usually super satisfied with my subs from this location but yesterday was awful. I’m not sure if the guy was new but this was the worst experience. As he was kind and respectful, the sub was messy and not put together well. The toppings were spilling out, instead of him putting the mayo on the bread, he squeezed it on the toppings which made an even bigger mess. His gloves were nasty from pressing the mayo in the sub. He also didn’t have the skill set to fold the sub in a way to push the toppings in. It was a disaster. Super un-appetizing. I told him I didn’t want it and he apologized and offered to make another. I was turned off at this point and left. Mind you, I would assume the other associate there -maybe the manager or lead- did nothing to assist as he was just standing there ignoring the entire situation. There were no other customers besides myself....

This is your usual subway with the same menu and practically the same layout as every other subway. If you go down the street in either direction, there is another subway exactly like this one. You can get the same food at any of them.

Since it's the same as every other subway, it isn't anything remarkable. The employees do their job with varying degrees of friendliness. The food is what you would expect, and it's for the most part clean.

This particular store is not very visible from the road. I only noticed it when driving into the shopping center to take a look around during a lunch. If you are not looking for this place, there is a very strong chance you...