Subway — Restaurant in Virginia

Though I do not leave online reviews very often, I thought I would leave one here about this Subway location to warn others so they don't waste their time or money either. On 3/7/24, I ordered two subs online for pickup, one with double cheese and double meat. When I arrived at the location, they were still making the 2nd sub and I noticed that they hardly put any meat or cheese on the sub at all let alone double. I said to the guy making my sub that I paid for double meat and cheese to which his reply was just a smirk on his face. I had my wife and a crying 3 year-old in the car so I didn't have time to argue. As far as the veggie toppings, my wife did not get the cucumbers or pickles she ordered on her sub and the tomato topping consisted of ONE very thinly sliced piece on each side of the footlong. My wife had also ordered cheese on her sub to where there was one small triangle of cheese on each side. I know many restaurants have been reducing food portions due to inflation but this was ridiculous. We paid $24 for essentially two pieces of bread. I absolutely will never order from this location again until I know its under new management/ownership and as its apparent that this is a common theme for this location, I would advise others to avoid ordering here as well unless they're ok with paying $24 or more for two...

I have given this place three opportunities (all terrible experiences) over the years since they opened. Today was the final. I went against my better judgement, and even mentioned to the person with me before we went in that if they continue to skimp on the vegetables and servings, I would never return. The young lady making the sandwiches was clearly instructed by the owner (or she just sucks) to add the bare minimum to any given sandwich. I ordered a footlong, and she literally added 4 tiny banana peppers, a few olives, super thinly sliced 4 tomatoes that didn’t even cover the entire footlong and same for the maybe 3 thinly sliced cucumbers that were left in the container, maybe 4-5 tiny slivers of onion, maybe 20 small leaves of spinach that didn’t even cover the length of the foot long, and a pinch with three of her fingers of diced green peppers. I asked her to add a bit more of all, but she was so reluctant and almost afraid to do so. This is definitely not the standard, and for the price of the subs these days, covering the length of a sub with a few more veggies is not going to make or break a place. Never again. I have never seen a subway that seemed to chop their veggies more than how they typically are at all other subways. Strange, never...

Subway is one of my favorite "fast" food restaurants to go to, unfortunately I've noticed a decline at this particular facility. The food itself that is displayed is not visibly appealing, from wilted greens (lettuce, spinach) to tomatoes having 3 to 4 slices in a deep dish pan, that has clearly been out all day that they still will pick through. Most of the products are never actually filled, that is understandable given the volume of the store, but, with that being said low volume pans can make the products look nasty, given they will use the gloves from other foods and place their hands into different pans, leaving debris and making it unappetizing. The facility itself is not very busy given each time I've been there, there has only been a max of 2 people working with maybe a handful of customers. I personally feel if the business is not that busy, then there should be no reason to have food not be visibly appealing. The prior visit I had a female on her phone talking through her air pods while making my order, laughing and holding a full conversation on the phone while only looking at me for confirmation to either continue or move down the line, no words were spoke other then the thank you at the end, another reason...