Wendy's — Restaurant in Virginia

A very pleasant experience at the Wendy's restaurant located in Potomac Run Plaza in Sterling, VA off Route 7. At first,I was at the drive-thru, but I asked if diving in was possible once confirmed, I parked and proceeded inside where I ordered the Number two, the Baconator with three straps of hamburger meat. It was a combo with fries and a drink. Once, I received my meal the assistant manager came to soak with me because I was taking pictures. He was very nice and asked why I was taking pictures. We got into a great conversation as I explained I was a Google Maps z Local Guide, visiting restaurants and providing my opinion of my overall experience. He was very pleased and gave me the background of this particular Wendy's, which had been at this location for about thirty years. In addition, two years ago the store went through a renovation, which explains why the place was so immaculate as far as cleanliness. He explained that every fifteen minutes they clean the facility for customers and maintaining their COVID-19 regulations. In any case, I was very satisfied with my visit and the hospitality demonstrated. The did was good, the service above average and the management's effort to ensure I was going to...

Walked in. Only one other customer at the counter and absolutely no one was in the lobby. It looked like he had an issue with his order, because he showed his receipt and placed his food bags back on the counter then he took a step back to allow me to step up. I stood there waiting to be acknowledged for a good while. I took note that there were not that many cars in the drive thru. It would have been nice if someone acknowledged me and had just said “we will be with you shortly” instead the employees just kept speaking in Spanish (which I have no problem with) but they kept on doing what they were doing and I didn’t even get a head nod. I really just wanted to ask if a small frosty was really $2.99 like the menu stated and wanted to see the size cup for the small. But after waiting a while to be acknowledged, I made the decision to walk out. They literally didn’t have a line in the drive thru or at...

This location just reopened after a remodel. Unfortunately they didn't remodel the staff. From the time I got out of my car it was 25 minutes until I got my food.

The line was clearly long, yet they only had on register open. The wait for food was ridiculous, it looked like a mob of people waiting for their orders. They have a fancy new order board that says who is waiting for orders and who's is ready. But they didn't appear to really be using it.

The girl at the register asked me three times if it was for here or to go, I said for here, yet they still put it in a bag not on a tray. They must have poured my frosty as soon as I ordered because it was half melted by the time I got it with the rest of my food. Finally they asked if I wanted sauce with my nuggets yet they didn't provide any.

Don't be fooled by the fancy new look of this restaurant, it's still the same old place but with...