Flame Broiler — Restaurant in Vista

I never write reviews, but I feel I needed to write one for this place. They sent out coupons to our mailbox so I decided to go with a friend and try it out. Talk about a DUMP! Now let me preface this by saying it was a little bit later at night, but there were two guys working there! (Look like two high school kids. But they were pretty disheveled with baggy clothes.) The restaurant was disgusting! There was sauce and trash on top of most of the tables. And the soda machine and surrounding utensils and condiments, looked like it had been ravaged. It was just a very unclean environment! Which is kind of sad because when you have two people working there, you would think they’d take the initiative to do some cleaning? We ordered one steak bowl and one chicken bowl per our coupon. Unfortunately, one of the kids said that they didn’t have the chicken ready so he’d have to cook it up. Totally fine. But, does it really take 25 to 30 minutes to cook a single piece of chicken and cut it up? It was just a filthy environment and really bad service! I get they’re probably high school kids working there, but you need to hire people who don’t mumble and are a little bit more incentivized to take initiative. I have two more coupons from the flyer that was sent out, but I don’t think I’ll be using them. The food was decent, but nothing special. Again, just the experience made me not interested in ever going back. Very...

Ordered through doordash and probably my worst order to date. I had a nae chicken bowl with veggies and brown rice. and for dark meat chicken it was extremely dry. my brown rice was hard at the top and edges, which means it was pre-prepped into the bowl and sitting there exposed to air. the harded "balls" of brown rice (see pics) was superrr unpleasant to bite into and ended up hurting my gums.. i also request veggie on the side but it was in the bowl. my wife order a half and half plate, and her white rice was under done.... and both her chicken and beef was dry. also ordered additional "sauces" on the side: we were missing the jalapeno sauce, the magic sauce was way to salty, and my seoul scorcher sauce was just spicy with no taste. typically adding sauces could save a meal but in this case it just defined how low quality the effort was. we finished our meals out of hunger, but would not recommend as price for what you get is not worth it my bowl...

I've been coming to this location since before COVID. After COVID I understand things were rough for everyone. The problem is it isn't improving. Most places are getting back to 'normal'. First is was the snotty teenaged boys being rude and the constant turn over of employees, sometimes closed. Then it was that I always had to wait for them to make all white chicken for my bowl. It was about 10 minutes wait. And finally today, I was told that there wasn't any all white chicken and that it would be 'a while' not the usual ten minutes. So why is it that you have all white chicken on your menu, but you are never prepared to serve it? In addition to this, today I was shorted because I only get one scoop of rice and I usually ask for more vegetables. I have done this the whole time I've come here. This was a first for that. it's too pricey to be shorting people of anything. Super disappointed. They took any reason I had left to go...