Topgolf Waco — Restaurant in Waco

First off, I would like to say Top Golf as a general business is fantastic, and for years I have thoroughly enjoyed going, in fact I had my 16th at the Centennial Top golf in 2017. This visit was for my roommate and I to have a belayed celebration of my 22nd birthday. My roommate, having a California ID, got a drink with no problem. The bartender, a taller gentleman with long curly hair and a gotee, however, first looked at my ID, which is the new 2022 Colorado ID, and gave it back, taking my order and returning to the bar. He later returns and ask for my ID once more, and then proceeds to have it for 5 minutes, having multiple other employees inspect, after returning my ID he states with confidence and conviction “I will not be giving you your drink because that is a fake ID”. I then proceed to offer him two alternate forms of Identification, my Colorado Douglas County Concealed Carry License, and my University BearID profile, both of which state my DOB, of course matching my State Issued ID, neither of which he gives the time of day. He immediately states, without looking at my alternate IDs, that he will send the manger to talk with me. No server or bartender came to our table to check on or bring our order, my roommate had to go to the bar to ask for a new server. The manager, after waiting 20 minutes, never makes an appearance at our table, therefore, I go up to the bar and ask to speak with the manager. The manager was very short and rude with me, stating “you don’t need one beer to have fun with your friends, if you looked 30 it would be different.” I tried to understand why my ID was not taken, as this is the first instance, Colorado IDs are renowned for being very precise with measures that prevent counterfeit. She states that the emblem at bottom right hand corner of the ID does not fit their handout, which I then suggested was not properly updated, she assured me that it was. I again try and show my two alternate forms of identification, she, as the bartender, did not choose to look. She states that she cannot make the bar tender serve me because it would be him that would get in trouble, which I understand, if I was indeed was underage. I hope this review finds the right people, to make sure that nobody else’s event and night is ruined at such an expensive...

It appears there were several concerning incidents during our visit that merit addressing. Firstly, despite having reserved three slots and notifying the establishment in advance of our party's size, we encountered issues upon arrival. Specifically, we were initially denied seating together under circumstances where approval had been previously granted. This discrepancy is compounded by observations that a Caucasian family, comprising significantly more individuals, faced no such seating restrictions or additional scrutiny.

Furthermore, a series of financial discrepancies arose during our meal. Repeated charges totaling $84 for an order that should have amounted to significantly less — specifically, three orders of fries and some pickles — highlight a concerning pattern of overbilling. This issue persisted across different transactions, resulting in an inflated bill that escalated from an initial estimate of $250 to an exorbitant $500.

Additionally, throughout our visit, the presence of six staff members closely monitoring our party suggests a level of surveillance disproportionate to normal customer service standards. This heightened scrutiny, coupled with the aforementioned incidents of overcharging and seating denial, leads to an uncomfortable inference regarding potential discriminatory treatment based on racial identity.

In conclusion, the combination of these factors — disparate treatment in seating arrangements, unjustified financial charges, and unwarranted surveillance — presents a troubling narrative of possible racial bias. These incidents not only marred our dining experience but also raise significant concerns about the establishment's commitment to fair and equitable treatment of all patrons. Addressing these issues promptly and transparently is essential to restoring trust and ensuring a welcoming environment for all customers...

Jess from upper management was very disappointing. A small group of us (5) came in at 630pm. We sat at the bar and ordered a 3 drinks each as the next hour and a half passed. During this time we witnessed multiple tables be unoccupied for 15+ minutes with no one attending them to keep the ball rolling. We asked to speak to a manager to ask about the hold up and Jess came to us and said they were doing as much as they could, i informed her of the many different things that were happening that could have changed the situation, as we looked around we saw 3 employees standing at the front desk with no customers, 2 employees behind the bar chatting while one other served, multiple employees standing at doorways watching the crowds yet no cleaning of tables, also thousands of balls in the yard with no pickup crew attending them. When we were given a booth to play(830pm) we each ordered one drink there and then as we asked for another we were informed that our table had been cut off. Mind you we’ve been here 2 and a half hours now with 4 drinks. Very confused I simply asked her why and the reply was so that we got home safe. Many tables around us had pitchers of beer yet we were watched by staff and stuck with water for the remaining hour and a half of play. I’d really like to come back and play again but “upper management” should be thoroughly inspected for production.

As a local small business owner myself I must say the experience was down right bad. Customer service should be the main priority. Hope to hear of customer satisfaction oriented changes in the...