Bass Pro Shops — Local services in Waco

Im very upset with this Cabelas, I went to the store near me to place an order for a dehydrator 06/01/20, it was not in stock so we went ahead and ordered it. When paying for it the young lady that check us out could not provide us with a receipt she said the kiosk printer was not working but that I would recived an email with all the information, I never have recieved it! After a few day i called the store to check the tracking for the item. When ordered we were told that because of the price of the item we qualified for 2 day free shipping to store, but that because of corona virus it would take longer and would arrive on or BEFORE 06/11/20. After the lady that answered the phone said that she could not provide me with my order number she gave me the customer service number she said they should be able to resend the email and provide me with tracking. So i waited a few days called the customer service number waited 35 min on the line for them to update my email because it was wrong in the system and for them to tell me that they couldn't provide me with tracking information but would resend the email. I still have not got the email. Today 06/11 I called the store to pick up my item because its 06/11 and it suppose to be there today or before. I waited on hold for 25 minutes for them to come back to tell me that they had no information on my item, and to call customer service. After expressing my frustration she finally broke down and said they had already received the truck for the day and that i could not cancel my item until the item was in store. Im very upset at this point because no one likes to get a run a round especially because this item is over $450.00. So I gave in and called customer service waited 55 minutes to get some one on the line for them to tell me that my item had not been picked up for shipping that it would be another 5-8 business days. Im so angry at this point and i asked why hasnt it shipped she said ma'am I cannot answer that. She said it been ready since 06/2 to be picked up. She said that she could elevate this to a level 2 but even if they processed it today it would be 3 business days for the bank to process so here I am Thursday 3 days would take me into Monday or Tuesday or next week. I will not be buying from this company again. I feel like they do not care enough to let you know what really is going on so they give you the run around. So now im stuck short 450 dollars and no machine and with on idea when it...

I've had nothing but issues with this location, but don't assume that all Cabel'as locations are this way. On two separate visits, I've gone in to shop for specific things (backpack one trip and compound bow release on the other) only to have the product ring up at a higher price at the register. When I informed the cashier that the price they list above the product is cheaper, they of course have to go do a check on it and come back and honor the cheaper price. I understand that this sort of thing can happen once, but I find it odd that it has happened to me twice and question Cabela's pricing methods wondering if it's some sort of ploy just to get the customer up to the register with their products and to not make a fuss when the product rings up a higher price. On another visit I was charged tax on a gift card by the cashier. When I asked the cashier about it, she didn't seem to care all that much and said that's just how it rang up. I completed the order but then went to the manager who stated that was incorrect and they took it off. It makes me wonder how many people could have been charged taxes on gift cards unknowingly if they didn't pay attention to their receipts? The last issue I will mention has to do with the archery dept. Being under the impression that Cabela's restrings bows (since they clearly sell strings for bows and also sell compund bows) I went to the store twice with my compund bow in hand; first visit only to be told that the archery specialist wasn't available and would be back later that afternoon, then on my second visit to be told by the archery specialist that they do not restring bows unless I already had the string with me and referred me to a website that prices strings in $100s. I've since had my bow restrung at another location and my bowstring did not come close to that amount. Not only do I question the expertise of their archery 'specialist', but I wish it would be more apparent from a place like Cabelas that sells bows, guns, fishing rods, etc., that they do not have the capability to restring compund bows.

Maybe I've just got a case of bad luck with this location but I certainly will no...

The law authorizes the seller of a gun to deliver the gun to the buyer if the federal background check does not generate a denial within three business days following the commencement of the check.

The people at the gun counter at Cabela’s claim that the lapse of the three day background check period without a denial does not authorize them to deliver the gun to the buyer. They do not tell you that is their company policy not to deliver but claim that it is the law - clearly an error or a lie. Also, they do not tell you that when you pay for the gun - so they happily hold onto your money without delivery of the gun despite the law authorizing them to deliver the gun.

This company policy is nowhere clearly stated at the store, and the counter people were not trained adequately by Cabela’s HQ to explain exactly what is company policy vs the law. I would think that Cabela’s would take the effort to make sure that their staff is well trained. - they have failed their staff and their customers.

If you want to buy from Cabela’s, your choice. I am going to a gun shop that understands company policy vs the law. I have asked several gun shops in the Waco area what their policy is and it is clearly to deliver the gun if there is no denial within three business days following the initiation of the background check.

No wonder Cabela’s has a C rating from the BBB

I am just an HLS 1978 grad that did a bit...