IHOP — Restaurant in Walnut Creek

I found this location because I primarily work in the field serving our homeless veterans. I can honestly say that I’ve never had this type of experience at any IHOP locations that I visited in the past. I want to point out one important fact. I was the only black k woman in the restaurant.. usually I am use to being “ the only one” but this location made the mistreatment rather obvious.

A older Caucasian man walked in the restaurant after me at least about a good 10 to 12 minutes, but was served before me. Not was he served but continuously checked on.

2 . I was never checked on to see how my food tasted.. if I needed anything etc. As a matter of fact, I witnessed an older Hispanic lady waitress, check on two tables right by me, and never checked on me.

My young Hispanic, waiter, never came back to the table after he served my food. As a matter of fact, he forgot part of my order. I didn’t even bring it up. I just wanted to finish the food … leave and go back to work.

As a matter of fact, majority of the restaurant were Hispanic.

This experience felt extremely weird and obvious. What many like to say doesn’t exist in this world or even amongst “ minorities” certainly does. I feel weird and discriminated against. I felt not wanted .. and I will...

My parents were just here to have a nice Valentine’s Day breakfast. They waited outside like everybody else, and they noticed that three people were allowed in and they were given priority because “they are employees and they were off that day”. This is what the waitress named Diana told them, this is truly Infuriating... they spoke to the manager ( Dianel) and he did not help at all. I will be calling corporate tomorrow to let them know about this issue.

We are long time customers and this had never happened to us. Truly disappointed, I will never eat here again! Their actions are letting customers that they put their employees before actual customers that pay for their service. Why are employees allowed inside on their day off to wait for a table and then they got there after my parents. They got sat down before my parents? I didn’t know they were given...

This was unplanned late breakfast on Saturday morning. I was by myself and decided to walk in in the near by American cuisine IHOP. I was impressed by the cleanliness of the eating space, restrooms and menu looked as it was just got freshly laminated.

Service is average close to cold. Atmosphere is family friendly. The bill was brought just as a paper not in a case as usual . What was good that I was able to download the app and pay inside instead of waiting for the waiter, who got really busy due to lots of customers.

The food was ok. I took egg whites with avocado- which was not fresh and cherry tomatoes inside the omelette seemed to be old as well. Pancakes 🥞 absolutely artificial and the top one was hard to cut.

Overall average experience for $25. Would I come here again - most likely yes, since this is a chain and your customer journey depends on...