Kinder's Meats Deli BBQ & Catering — Restaurant in Walnut Creek

My boss recommended this place and it's large fully stuffed baked potato. Went in today 2-4-22 around 5:45. Four people behind the glass cases that display a nice variety of food . However, I was not acknowledged by any of the four staff persons that were clearly doing something behind the counter. It took a few before the man out of the bunch said we will be right with you . No face contact , just a voice from behind the counter.

The two females appeared to be in the middle of a lesson or training on what food items were inside the display. I had eye contact with them and yet they didn't stop to ask if they could be of assistance.

I stood waiting and noticed another person pacing and also waiting for what appeared to be a take out order and she shook her head . As if she was telling me..don't do it lol

With that ... I knew it would be a long wait and I was debating on staying .. after some thought and looking over the variety of hot items available, honestly nothing in the hot box looked appealing - chicken looked dry ribs were sparse in appearance and the meat that's classified as a ball looked dry as well.

On the other hand while waiting and reviewing the menue. The butcher meat selection was amazing to see. Good sized portions and reasonably priced .

Service is essential and for me to pay top dollar, one would expect better customer service skills . And yes, I recognize that may have been an issue as they seemed to be in the training phase with one of the gals behind the counter . We all can do better . I left with my money...

I loveeeee the food here and I love all Kinders products but my experience here at the deli yesterday was so bad I needed to leave an honest review. The vibe was so bad it was dead silent here and standoffish. The woman (lady with dyed red hair and blue eyes) who helped us was so rude, she rolled her eyes at us and laughed when we didn’t understand something. Slammed the door to the little oven where the Mac and cheese is. Clearly clearly she was angry and didn’t want to be there. It was so off putting my buddy and I didn’t even want to ask for water. The whole vibe of every kid working there was bad. My order which was placed at the front for carry out was wrong on top of everything else. I had asked for no lettuce and got a lot of lettuce. 3rd time at Kinders was yesterday and by far the worst for customer service. I’ve worked in restaurants, to go places, etc and everything I’ve experienced from employees here is never what I would let happen if I was the owner. Like I said I love The food and products but had to leave a 2 star review so maybe the caliber of employee can increase or the manger can train better. Keep doing you Kinders but please work on...

I'm not sure about the hype. Got a BBQ chicken salad to go. The menu states that is topped with BBQ chicken:

Kinder's BBQ Chicken Salad (copied from the online menu): Chopped Lettuce, cucumber and tomato, with our own BBQ Ranch dressing, topped with BBQ boneless chicken breast, shredded cheese and avocado.

It is not. A call to the store confirmed they top it with Grilled chicken - same as in the grilled chicken salad and only provide a BBQ Ranch dressing. Anyone who eats BBQ meat knows that is not the same.

The avocado was two thin slices that were rotten with bruising throughout the flesh and strings. The fork marks in one slice of avocado resulted from my attempt to pick up the avocado. The tomato was unfortunately on it's way out as well - so soft that it could not be eaten with the fork they provided, but required a spoon and a knife to scoop it onto the bowl of the spoon. I received two and a half slices of translucent squishy cucumber.

There was plenty of chopped lettuce. Gave up. Tossed it.

The store manager did offer a credit but this customer had nothing to look forward to. I...