Mountain Mike's Pizza — Restaurant in Walnut Creek

First and last time I order a pizza here.

Tl;dr 2 hours late for a cold soggy pizza and a bundle of questionable excuses.

I placed my order at 6:40, and only after paying was I told it would be an hour. I was surprised but was told they have just two drivers. Maybe, she said, it would be 45 minutes.

70 minutes later, no pizza. So I called. (We we’re super hungry, and had I known it would be an hour I wouldn’t have ordered) I was told the driver left with my pizza 20 minutes prior. We’re a 5 minute drive from the place. 10 if you hit every light. The woman on the phone asked if I’d like her to call the driver. Yes, please.

30 minutes later still no pizza so later I called back. No one seemed to care or be concerned about the lack of pizza, communication, or missing driver. The guy on the phone literally told me to ask the driver for a refund when he shows up.

5 minutes later… I get a call, did my pizza arrive? Nope. While I’m on the phone asking for a refund my pizza shows up. Soggy and tepid. I took it, because at this point we were tired and hungry and had limited options.

I asked the driver for a refund and he told me the other driver’s mother died. Maybe this makes me a jerk, but, no. I don’t buy it. … apparently she died in the 40 minutes it took to get my cold pizza? Did he take the pizza to her place and leave it in the car for the other driver to...

Without a doubt the MOST DISGUSTING pizza we have ever tasted. We ordered first thing in the morning as we were going out for the day. First the pizza took over an hour (about 1H 15M) to arrive.

When it did arrive...I don't even know how to describe it...not food anyway, this was not edible! We got four plastic discs of something that looked like pizza. If someone told me it was a 'display pizza' I would believe them as it felt like hard plastic.

It was so hard that if you tap it against something it makes a knocking noise. You could not chew it at all. My guess is that this pizza was:

Way overcooked to begin with (all the cheese was burnt) Left out for ages Delivered slowly/not transported well

Whatever happened this food was a complete and utter abortion. Eat here at your own risk, you have been warned!

Called and asked for some help, was told a manager would call me back. Of course this never happened, zero customer service and...

This location is the worst place in Walnut Creek, people work there very unprofessional, rude and they only want the money from the customer, I placed an order for pizza at 3:00 and I asked them to get it delivered at 5:00 for my family gathering with kids and grandkids. I called 45 minutes after the pizza was late and they said driver is on the way,, kids were hungry and everyone else was, called again and they put me on hold to find my pizza, I was on hold for 10 minutes and no answer, we called again to ask about our pizza and they hung up on me twice, they stopped answering the phone, finally we got a hold of them and they promised that our pizza will be there in 5 minutes? Is this a joke?? 30 minutes later we called again and asked for refund, it’s now 7:00 and my family left with kids hungry and no pizza, this is the worst experience ever ! I will never buy from mountain mikes pizza, bad management and very poor...