KFC — Restaurant in Walnut Ridge

UPDATE! I love KFC but they no longer have buffet at this location and I always have to have them cook me fresh chicken because what they have cooked is never fresh and has been under the heat lights so long it's too tough to eat...... UPDATE! I decided to try this KFC again after a while not going to this one. I went yesterday with a friend. It was much better. The service was great and employees very friendly and helpful and a different manager than I saw before. The food was very fresh and much much better! I do want to point something out just about something I witnessed while eating that my friend and I both loved seeing and talked about it on the way home. It was that the manager went on break while we was eating and we could tell she was just exhausted. The other employees was in the back working in that hot kitchen (the air conditioner wasn't keeping it cool in the kitchen. I could feel the heat standing at the counter). After a few minutes all the employees had gathered at the table the manager was taking her break at and the was just chatting about life. That manager was being so kind to them and interacting with them and not yelling at them or treating them inhumane. That alone makes me want to go back. KFC must train their management team very well. To see that management being nice these days goes a really long way. It made us smile and we enjoyed the atmosphere while eating even more!!! Good job KFC in walnut...

The only reason I’m giving them one star is because there’s nothing lower to give them. When we walked in we had to wait a good 5-7 mins to even be waited on. The staff was rude and acted like they were mad that we came in and ordered hot wings. This was the nastiest KFC I have ever been in! There were more flies inside than there were outside! A roach was crawling on the table, one on the wall and one on the floor! When our food was brought to us the hot wings were not even done. They were still bloody. We lost our appetite by then and threw our $25.00 hot wings away and left. We drive 40 miles one way because our KFC shut down. The health department needs to be called on this place!! We will never waste our money here again! One of the staff members was using the F-Word every other breath. Not something you want to have to listen to while you are trying to eat. The other staff member was gripping about each car that pulled up to order. He then proceeded to announce to every customer in the restaurant that the customers card was declined. Not the way you run a business. We were very...

Hands-down, worst service I've ever had in my life! If I could give this place, zero stars I would. For one I went in and stood for 15 minutes with a full kitchen staff and no service to me. There was three cars in the drive-through and only one other person in the lobby. I could hear them standing there, talking about me, but still no service so Me, my wife and daughter left. No one at the drive through when we left so I tried that for (15 minutes) No service! Me and my wife and daughter went to Walmart afterwards coming back to KFC sat in the drive-through 10 minutes before we got service. Had to pull around the other side and wait 15 more minutes for our food to come out and then what do you know... We're missing food out of our bag when we get home only about half of our order we got. Thank you Walnut Ridge KFC for the worst service....