Newport Tan Cang Restaurant新港海鮮 — Restaurant in Walnut

Dear Manager/Owner,

I want to write to you to let you know how frustrating and disappointing my family and I experienced today waiting for a table and finally left after 50min of waiting, basically, felt we were DENIED of service!

We are visitors from Canada, hoping to get some awesome chinese food after a long day visiting Santa Monica. My wife saw a high rating for this restaurant on Yelp so we decided to pay you a visit. With 2 hungry kids, we got there just pass 6:00pm, talked to the front, spoke Cantonese, we were on the waiting list. 30mins passed, 4 families got a table, then, what just happened after is just UNBELIEVABLE. 2 more families walked in, they got their tables. From the corner of my eye I can see the front counter lady feeling a bit uneasied, speaking mainlander to another waiter, knowing what she did was WRONG. Absolutely uncalled for and if you think you can operate a well liked business, thinking you are untouchable, you are absolutely wrong.

This type of behaviour has to come from upper management. Poor management = poor service period. Rude attitude, that I can't help you, it's where your people is from. Sorry, I sometimes feel ashamed that my owned kind treats me like this..... I'll let my Canadian friends know not to visit your restaurant....

This is no longer the same Newport Seaford restaurant since it changed its management/owner. I give it a star because there is no zero star choice for the rating. Will never go back to this specific restaurant anymore, just like many other customers (their business has been down significantly).

First, the waiters had a very bad attitude, as if I owed them something. Aside from being rude, they practically acted as if they should not have been there, and definitely should not have bother them with our orders and requests for additional glasses of water.

Second, the food, bad quality and tasteless/way off the taste. Their famous lobster came bare almost with no scallions and all the usual good tasting stuff. So disappointed. I would not have believe a Chinese cook could mess up a beef rice noodle but this restaurant managed to serve the worst noodle I have ever had. Their house basil chicken lettuce had no taste and came with a quartered lettuce that could not be used properly to wrap the minced chicken. To top it off, they charged $17.50 for the white rice (a bowl of rice that was not enough to serve 10).

They will never see me and my family, our close families, and friend coming to this...

Extremely limited menu options and sketchy practice with the lobster. Oh and due to the rain, they had to put 3 huge plastic containers in the middle of the floor among 3-4 tables (the large rectangle ones you see them hold dirty dishes). Disgusting and tripping hazard.

Our party of 10 ordered a 5-6 lbs lobster and the pieces we got do not seem to resemble a whole lobster. All of us got most the parts with legs and very few meaty pcs. The meaty PC's were cut in halves.

The house fried rice had shrimp and imitation crab meat, which is pretty cheap for an Asian style fried rice. I had real crab meat fried rice in another Thai restaurant for similar price.

Their seafood fried noodle came with the thick noodle that is deep fried and stirred fried. A little thicker than usual stir fried noodle but still a bit crunchy. What is odd is that being a seafood noodle, it came with one seafood (bland tasting squid) and chicken or lean pork.

There are other restaurants that serve Newport's "special" lobster with a much wider...