Dunkin' — Restaurant in Waltham

I never leave reviews but this time I am. I have had it with this location. I order through the app all the time and everytime I show up my order is never ready. They make me run late because of this. Oh and when you ask where your stuff is they give me attitude. Today I just left without my food because it wasn’t done and of course I was running late. Litterally not going here anymore and it’s a shame because they are so close...

Horrible service. Stood at counter with no acknowledgement. One employee who was occupied told another to come help us. That employee responded that no she wasn’t going to. That it was almost time to leave. AWFUL. Luckily, we were just driving through the area and will never be back employees need to be versed in customer service. Also constantly sweeping and cleaning around us instead of waiting till customers...

It happened 3 times in 2024 that their espresso machine was broken and cannot fulfill my order of latte. They ended up gave me regular coffee which is much cheaper than I paid. ( I paid through app). The same thing happened a few years ago too.

I kept giving opportunities to this DD, but all I get is disappointment.

/////////////////////////////////////// New update 2024 It improved. Pumping...