Scooter's Coffee — Restaurant in Warr Acres

I am very upset as a loyal customer of this scooters. I have been going to the scooters since it opened. I go there every day seven days a week same time every night. All the night people know who I am. And I come around like clockwork every night. So when I go to order my drink this evening, I go to pay with the app, and it tells me to update it. So I update the app real quick, Then it tells me to login. When I try and login, it says, please try again later. I always pay with the app because my husband and I only have one debit card so I attach my card to the app and he has the physical card. I tried multiple times and it wouldn’t let me login. They already made the drink because I didn’t have the money on me. They said I’m sorry have a good day. I understand if they don’t know who I am, To be a loyal customer for almost 3 years and the amount of money I spend at that location alone, which is thousands of dollars a year, They couldn’t say oh don’t worry about it just pay us tomorrow. Knowing I’m there every night. I went home and got my debit card from my husband and went to a scooters that was 20 minutes away just so I didn’t go back to this location. You’ve lost a well-known customer. I understand it’s a business, But all those girls know me. They know exactly what I order every night, I would’ve paid the next day, Are you...

visited this location this morning following a call I made about a wrong order. i asked if i could have the order remade (iced caramelicious), as I had left my name and my phone number with the authority that I spoke to at this location. of course, I know im not entitled to a “free drink” by any means, so I said I have no problem paying for the drink. from the get go, I could tell the person taking my order had an attitude. I was very polite and was in good spirits this morning, but they seemed to be in a rush and very short with me despite me being the only one in the drive thru. If you didn’t want to remake my drink for free, you literally could of said so. When I asked you to remake it, I had no problem paying for it but I would have also appreciated it being remade free of charge since you guys messed it up. We all have rough mornings. But that’s no excuse to have an attitude with a customer that was nothing but polite. I had also just come off a very long and exhausting night shift. we all have to...

Love this scooters. I frequent almost ever day, usually mornings but occasionally the evenings as well. Every employee who has greeted me has always been so kind and cheerful. There's been 1 occasion where my drink was hot instead of iced and they fixed it right there after apologizing ((which it was probably my fault anyway I probably forget to say iced!!)). I went through today (8/1) and they were out of their oat milk. Sad? Yes. But it's out of their control! They were very nice to me since I made an online order and gave me a gift card for the slight upcharge of the oatmilk. Which again, they totally didn't have to do but did out of the kindness of their hearts. They have recognized me as a regular, which is always a plus but "regular" or not I do believe they would be just as nice and genuine to me still. It's obvious the crew here is doing a good job, they work in a timely manner and are as...