I used to love this Starbucks and felt like it was one of the best around. In the past 6 months, I feel like it's gone downhill and I've gone from going a few times a week to maybe once in a month or two. The customer service is not as good - they aren't as friendly. They are a lot slower - just today I waited for someone to take my order for 10 minutes when the cars in front of me were already pulled ahead and there was space between us. When the girl got on to take me order she said, "did you want to order anything?" which caught me off guard. When my drink was handed to me, the lid wasn't all the way on, it didn't have a sleeve or a stopper on it. When I asked for the sleeve and stopper, the girl ignored me. When she handed it to me, I said "thank you" and she turned around and walked away without saying a word to me before I pulled off. My water bottle was hot - which it has been the past few times I've gone there and it didn't used to be like that - and it had splatters of food or drink all over it. It was gross. I'm sharing this today because I was really disappointed and I hope that they read this and step up their game. I have always loved Starbucks and I want to continue being a customer, but there are a lot of other places that seem to care a lot more about their service that I would prefer to go...
Read moreThis is not a complaint about the service, staff, or products, but the building in general.
I went in to this location (which I feel is actually superior to others in the area), however, I could not stay.
Granted, it was an unseasonably warm day (after looking it up: New Record! 86 degrees!), however, the month should not dictate the interior temperature, especially in Oklahoma.
Had it not been uncomfortably warm, I could have sat in the unoccupied chair next to this talkative man, but I feel the option should exist to at least sit on the opposite side of the room.
TL;DR Don't go here on a sunny day if you want hot coffee: You will boil. Don't go here if you want to relax: It's probably...
Read moreI always come to this same Starbucks on Northwest expressway and the man was trying to get it fixed right well the woman made My drink watered down again and it's not the same drink like I usually get and I'm very disappointed and she had a attitude and they were literally throwing things around because she was mad because he asked her to remake it well this is poor service and this is not the first time this happened to me I brought other customers here as well and it happened to them too where they didn't get the drinks that they asked for or it wasn't made correctly and it said that now I have to take my services somewhere else when I come here all the time so some days are good days when there's good workers and some days are bad days when there's workers like the ones they had today when they started not wanting to fix the situation it still give me a watered-down drink. So my advice is don't go to this Starbucks here especially on Monday like I said sometimes they're good sometimes or not but most time it's...
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