CDR Electronics — Local services in Oklahoma City

I spoke to a young woman over the phone. I made sure they had several PS4 controllers for sale, she confirmed and also they were 45 dollars each. I said oh are they refurbished, she said yes. When I got there, it was just an older guy and he explained of the 3 that only one worked and it had minor stick drift and costs 50 bucks 😲 Like why are you trying to sell me a a busted controller? When they go bad, this is why they do, so it made no sense to me. I explained I was more than frustrated because I lived 25 minutes across town and this costed me time and money. He threw his hands up and said try Best Buy and said the girl I talked to was from another store and didn't know anything. Lol like I'm 40 years old, I don't need help shopping, your employee lied to me and that's why I'm here. Now how about an apology and a gift card, not an excuse. To be fair, I wouldn't have bought the controller even for 15 bucks, but still. Crappy customer service. I can't believe the guy was still trying to sell me the controller.. When I got back in my car I ordered two off-brand controllers as a pair for 30 bucks and it was overnight shipping. Should've done that in the beginning.

In response: You just contradicted yourself, or now you are calling me liar? You or your older employer that wore a gun on his hip like Deputy Dog infact did try to sell me a used unrefurbished controller. Stated verbatim, "it does have slight stick drift but it's better than the other 2.... Do you still want it?" I said no! Wth would I want to buy it when it's on its way to not working and for 5 more dollars than what I was quoted over the phone? If that wasn't you as the owner, then you need to sit down with your employees. Because you can't sell a used controller you didn't refurbish, and that had stick drift already and try to guarantee it. When I asked wheely aren't any of them refurbished? He said y'all don't do that. SO HOW CAN YOU GIVE A GUARANTEE??! Nice attempt at a response and save face instead of actual customer service and the fact y'all wasted my time with your shoddy merchandise. I'll let others reading decide if you failed me or not lol. It's...

I was having an issue with my IMEI that I purchased directly from my provider. I had called in several times and asked to speak to the manager and was told he wouldn't be in until Monday. Both times I asked the person on the phone to make sure Kevin called me back when he came in on Monday. I never received a call back so I went in today to try and get things resolved and Kevin was not helpful in the slightest. He told me he didn't need to listen to my side of the story because he already knew what happened, he kept cutting me off, and told me he wasn't willing to help and I should just leave. At the end of our conversation he had the audacity to yell and curse at me when throughout the entire interaction I had remained calm and refrained from any personal attacks. I did let him know I was getting frustrated, but that I understood it wasn't his fault and I just wanted to work towards a common goal. He cut me off then also. When one of the store representatives that had helped me previously came over to explain something to Kevin he actually yelled at his employee in front of me a customer, and told him to go away, to leave. I will never do business with this store. I can't imagine spending my money at an establishment that allows a manager to treat their customers and employees in...

Went to exchange a Xbox one s because it would randomly freeze after a few hours of play and the controller had horrible stick drift. But was treated very horribly by the girl cashier for just wanting to get something else since all their Xbox’s are in pretty dirty horrible condition they don’t even clean them and the one I was given had black scuffs, dirt and grime stuck in the holes on top and still had some dudes profile on it I had to literally reset the console myself when I got home and was cracked on the corners. So I didn’t want to take another gamble on another one but she(the girl with nose piercing) was rude and just passive aggressive for no reason even though I was polite like I had to tell her to have a good day at the end of the transaction like that should be your job not mine. 🤦 At least the new guy is super nice and friendly. I’m just sick of people getting jobs in a customer service position if they act like you existing annoys them like you don’t have to work there find a job you don’t have to deal with customers if you are rude to customers that aren’t even being rude to you first(also it wasn’t even busy I was the only one in there at the time) but besides that I give two stars because prices are good at least and the new friendly employee helps counter...