Donut Castle — Restaurant in Warren

My hubby just went there and he overheard one of the ladies say they don’t have anything but paczkis today, that’s fine, not a big deal. So, he asked nicely just to confirm because he does not like them. He ended up walking out and as he is walking out the older lady responds by saying “bye” rudely. Instead of responding, oh we are sorry or I hope you have a good day, she responds like a child. He did not know that you only offered paczkis today because you usually offer other food items. If I was there I would’ve gave it back to her, she’s going to get the wrong customer one day and get put in her place. That is not how you speak to a customer. Customer service skills 101, if you don’t know how to interact with customers or just simply be pleasant, you shouldn’t be there. Anyway, we live a mile away and now we will not be back just because the older lady is so rude and I have experienced that before. I let it go but when it’s my family, not going to happen. And why would I want to go to a place where when I’m in a good mood (especially in the morning) the older lady that is usually there is most likely going to put me in a crummy mood? No, thank you! I read in other reviews...

This was my second time visiting this place, and unfortunately, I have to say I won’t be returning due to poor customer service and a lack of professionalism. I handed the young cashier \

20, and after noticing she seemed unsure, I stepped back to give her a moment to count the change properly. However, she gave me the wrong amount. When I politely pointed it out and confirmed I had given her \\

The owner then came out to ask what was going on. I calmly explained the situation, and after telling him she still owed me \

10, he handed me the difference. He then gave me my food and abruptly told me not to come back. I asked if there was a problem, and looked to the cashier again to clarify whether she remembered me giving \\

It’s really unfortunate to be treated with rudeness and made to feel humiliated over a simple, honest mistake that could have been resolved...

Buying PACZKI Monday in anticipation of tomorrow. Been coming for YEARS! Sadly, my box of 12 are considerably LIGHTER in weight than in the past, paczki a bit smaller and/or less filled than ANY OTHER YEAR I have been coming. . Photographed nicely in my front seat, BUT notably thinner, flatter, lighter!!..Maybe a recipe size change...not sure...but this restaurant industry veteran and prolific foodie knows something was off when the box for 12 had room to hold 3 more....UGH! That was NEVER the case! Knew something wrong as soon as I lifted the box after paying $30/dozen for a partially empty box!!! Even holding it individually gives me the feel of things diminished. Sorry ladies! Used to be 5 Star unequivocally, but today, with changes made, places you off your game as top in Paczki production, with my huge regrets! Still a good average paczki, just not filled with the generous size of love Dad handed down which we have come to know....