Red Robin Gourmet Burgers and Brews — Restaurant in Warrenville

I went to this place in the January of 2015. My experience was so bad that I felt compelled to come here and post it as a review over a year after the actual experience. Here's what happened: 2 friends and I (~26 years old) show up for lunch on a Sunday to get some burgers, drinks and watch a Blackhawks game. When we arrive, we are seated in the closest booth to the door despite a mostly vacant atmosphere (two or three 40-50 year old groups). Like I mentioned, it is January so we have quite the draft coming through and are very uncomfortable. The server comes over and we all place our drinks order (3 beers and 3 waters) and an order for an onion appetizer, as well as ask for them to put the Blackhawks game on. Our server says they will comply to the hockey request and process the order. 15 minutes pass and we have received no drinks or food. We contact the server again and repeat the order, as well as the TV request. About 5 minutes following this re-order and subsequent apology, we are served our appetizer. We start to eat, but quickly all get thirsty and realize we have no drinks. Also, the Blackhawks game has started while SportsCenter remains the viewing program on all TVs. The server comes back around for round 4 and this time we start asking questions: 'where are our drinks?' (we are so thirsty) 'what happened to the Blackhawks game?' (score of game scrolls by on bottom line). As we are asking questions, another server comes up to our current server and asks if current server needs help. He insists everything is all and well and that he needs no help. He leaves the table without saying anything to us. Somehow the bartender gets the message to make the beers, pours all 3, and leaves them on the counter to be served. The next 10 minutes are brutal, mainly due to our extreme thirst. We still have not received waters or beers, and we can actually see the beers sitting on the counter across the restaurant. Our server is just bouncing between the other 2-3 tables and has completely forgot about us, for the third time. While this is going on, the bartender realizes these beers have been poured for 8 minutes but not served. The head of the beer has dissipated and the beer glasses look 2-3 oz empty as a result. I will never forget what happens next; the bartender puts straws in the beers and stirs them so that foam will be reproduced, and to make the beers look full once again! Quite hilariously terrible actually. I tell this part of the story all the time because this is such a heinous act - destroying a poor beer to make it look full again. We flag down our server for the 5th and final meeting. He arrives and asks, "Can I take your order?" We almost burst out laughing. "No thanks. We will just take a check for the onion." He now realizes that we have been there for 30 minutes and have received no drinks (waters are nowhere to be seen, at least we saw the beers). He looks back at the stirred beers and asks if we want them. We kindly suggest that we do not want the beers any longer. He goes through apology round #2, we tell him its OK, he gets the check, and we leave to go to Chipotle on the way home. I've never bought a drink from Chipotle for a to-go order before but I did on this occasion due to the whole thirst situation from the Red Robin. The Chipotle was great per usual, but just could not make up for the extreme thirst, lack of entertainment, and overall poor experience that I received going here. I give this one star instead of 0 because it made for funny restaurant horror stories over the past year. Never again going to...

This is the second time I visited this location in Warrenville. Each time I have had an unusual shunning experience. Because of the way we were treated on our first visit (2021),we were given a $100 gift card from headquarters. . We are Black Americans and don't believe we are welcome there. Today Oct. 26th, my 17 year old granddaughter and I went there ( we live in Naperville). The manager directed the server to seat them over there. My granddaughter to my surprise was seated in the bar area and no other patrons were seated there. They were being seated in the dining area where there were plenty of empty tables. While the manager, I suppose, researched the value of my gift card, he never made eye contact with me. I was looking for my granddaughter and she was sitting in the bar area. I brought the server over and said I want to be seated in the dining area. My granddaughter experienced this twice as have I.They should put a sign on the window that Black Americans are not welcome in this Warrenville location. . There is no excuse for this to have happened twice . There were no others Black Americans there so I guess they know the way these people treat Black Americans. I won't visit this location again...The time was 5:55pm. After we moved our server was Igor. This is racism and it doesn't take a rocket scientist to...

Yum! Yum! Yuuuum! SERVICE ten...FOOD ten... HONESTY from the staff ten...(There was something on the menu my son wanted to order and a floor worker very kindly told us that we would regret ordering that and that more people end up sending it back compared to those who actually eat it.) As I'm not one to kick a gift horse in the mouth, I'm gonna not name the dish, nor the worker, publicly...on here. When talking about the food that we DID end up ordering, I can honestly tell you that every single person at our table was thrilled. As a HUGE family, we were a party of 17. Not only was everyone there absolutely satisfied, but some were even excited by their meal, including the five children with us, all under the age of seven. Two of those seven children are such picky eaters that I their mother's feed them Dyno Nuggies or Cereal night after night after night. Even those two... they loved their food, and most of the kids were absolutely vibing with the atmosphere. This is a family place. This is a date place. This is a burger place. This is a place to go and be happy while also soaking in happiness left by the past diners. IYKYK, energy is VITAL in determining a fun and inviting dining experience, and with Red Robin, it exudes from the walls, ceilings, staff, and most...