Dunkin' — Restaurant in Washington Township

Two stars because more than half of the employees have no clue how to make regular brew coffee let alone a specialty coffee. The other small percentage of the employees make literal perfection in a cup. I go here daily... Yesterday, a real young girl took my payment and handed my my coffee from the drive thru. I tasted it before pulling away, considering the mentioned above. It tasted like a cup of flavored foam. I wasn't mad. Just wanted to figure out the issue and get it fixed so the line could keep moving so I told her it didn't taste right and asked if she frothed the coffee too. She said yes. I said you only front the milk in the milk frother and nothing else. She gives me a nasty look and says "how are you gonna tell me how to do my job"... So I encouraged her to not take my word but to go ask a manager. I was still talking and she angrily turns and walks away and closes the window. Okay 🤷🏼‍♀️... About 7 or 8 minutes go by and the real skinny short guy in there comes to the window, thinking I am the next customer. I begin to explain the situation but before I was even a few words in, he cuts me a nasty look, closes the window and walks away. I was literally still talking but again, okay 🤷🏼‍♀️. He comes back a few minutes later, hands me a coffee without my whipped cream that I literally pay extra for every single time..I didn't say anything, I left that go but the coffee was still messed up. I left him know it wasn't right but that it'll do because at thos point I've been at the window for around 15 minutes and cars are behind me. I am a regular. I don't expect special service. My coffee is always messed up but I'm very nice and patient when dealing with it. I order a macchiato. A coffee that does not get stirred yet, every day they stir it and I ignore it. Stirring it makes it a latte and changes the taste. The only thing I take it back for is if it doesn't taste right or if it's burnt, which actually happens a lot. This is a $6 coffee. My main issue is, why isn't management making sure employees know how to correctly use machines and properly make their specialty beverages? If we get a regular coffee with cream and sugar, we always have to stop somewhere for a straw to stir it because they don't stir cream and sugar in a regular coffee. But they stir a macchiato?? Hence, the exact reason why I had to explain to the girl "how to do her job".... 🤦🏼‍♀️🙄 Someone once said stupid runs in packs, I'm starting to...

I usually go in the early evening to dunkin drive thru and there's a wonder lady who is so polite, same one that I usually see, dark hair, glasses and skinny (I know it's not important to detail the type of person, but I did it for these people who know they are) she's always very nice and that's the whole reason I go there, she is 5 stars. However, I had a terrible experience this morning as I had decided to go for coffee and munchinks on my way to work, as soon as I drove up to the drive thru I was greeted with a rude "want macchiato." Question, I did politely decline and places my order, now I didn't realize I had a $50 bill and $7 in my wallet assuming I had smaller bills so I decided I was going to add something else, I went up to the window and the girl took a minute which I totally understand that it'll be a bit for my order, I expressed that I had forgotten that they don't take $50 bills and decided to take the extra order off, she closed the window and was telling the manager that I had a $50, she was a bit rude about it. But the manager (im assuming was the gentleman) said it was ok, now I know what it's like opening in the morning and not having the change in the drawer to break it so I politely expresses that I wouldn't do that to them, she then proceeded to loudly talk and say "she doesn't want it." While I was still trying to talk to her, I know this may sounds dramatic to some people, but it was her tone from the beginning, she had a non caring attitude and was mostly rude. That is the only reason I put it as a 3 star, it's not fair for others to miss out because 1 or 2 people hate their jobs and lack proper customer courtesy, I was even polite and calm about it all, but she proceeded to have a non caring demeanor. I hope that she learns from the other girl who is polite and caring, otherwise there will be continous complaints...

I will not patronize the Waynesboro Dunkin ever again!!! As a long term regular customer I never complained at all about this Dunkin even though we have had issues in the past. Some things you overlooked but this...This incident occurred during covid restrictions. While drinking our drinks in the parking lot my daughter and I were approached at our car and informed to leave the parking lot. I don't know if the employee was on a power trip since he had another employee, who appeared to be training with him. The dark haired young man, who definitely shouldn't be in customer service informed us parking was only for inside patrons only. WHAT??? This was during covid restrictions so no one was allowed to drink inside. I always drank my coffee in the parking lot even when there were no covid restrictions. We had been there 15 minutes as I checked my receipt time after being confronted. I was trying to drink my coffee and use my phone to check in for a doctor appointment. When he confronted us I kindly informed him what I was doing and showed him my coffees. He had the audacity to ask "does your doctor have a parking lot". I said, "yes" and he says, "then go there then". I have managed many businesses and this is not acceptable. This young man with his cocky attitude and poor customer service skills would be retrained or GONE! There are many coffee choices in Waynesboro. To me, as a manager I would try to hold on to my regular customers instead of offending them. You lost a regular long term customer due to this young mans attitude. I am happy to say I now go to Emmitsburg Dunkin Donuts and Waynesboro Starbucks where the owners and employees are friendly and...