Compass Coffee — Restaurant in Washington

Good Morning,

I am regretfully writing about a disappointing experience at one of your locations. It was a true example of poor customer focus and cohesion between a corporate vision and staff execution.

My wife suggested that we go to Compass Coffee for breakfast before church. As we entered the location we saw the digital signage up front. The add for the app caught our eye. My wife and I sat down to download the app and look at the menu. This took a little bit of time for my wife to add the app, fill out the information, add payment, and send me the referral code. I slowly had to do the same thing and then, figure out what in the world we wanted to eat/drink. I have only been to a compass coffee twice, so I am not familiar with the menu and was pretty indecisive as to what I wanted , not to mention, your spring drinks do not have any information as to what is in them.

Your “manager” Evonnte instead of asking if she can help us with anything on the menu, she walks over and proceeds to say “Do you plan on order something or you need to leave.” She did it in front of all the other customers who were seated in the shop. My wife showed her the app and said “I’ve been trying to figure out the menu.” She did not take care to look to see that I had already place an order.

In light of previous events regarding “loitering” coffee shop occupants, I was extremely taken aback. She returned back to the service area as my wife and I attempted to reconcile what just happened. I then approached her and lightly suggested that a service based approach may be better. “Hello, how are you? What may I help you with, maybe a suggestion on our coffee or pastries?” She affirmed that she heard me and said that if her manager was there that she would tell her to say,”Do you plan on ordering something or you need to leave.” This let us know that she was not open to our suggestion.

I hope that this email sheds some light on our experience and how things are being executed on a store level. If I decide to return I hope that, “the best cup of coffee is the one that points me in the right direction at the start of my day: just like a Compass”.

In...

As much as the coffee here is decent, I came specifically for the "novelty" item called Nutella (cappuccino or latte, however you prefer to look at it). That said, I'll never be back again. First of all, it's hard forking over $5 for something so tiny (even if you get a medium!) but when you add it to the rudeness of the staff i encountered, I'm done. Why would I ever go out of my way to give this company my hard earned cash again!?

I'm sure there's plenty of people who love going there (though I've heard other accounts of rude staff) so I felt a very important need to share my experience and simultaneously "report" it to the owners/managers.

The woman taking my order the day in question was very short with me (no friendly greeting or being personable etc) so I ordered as quickly as possible and proceeded to step aside to wait for my name to be called. It was not for almost five minutes -- which surprised me because usually it's faster. Actually, after waiting for a while, I decided to approach the counter to "look" for my coffee and as I walked up, the barista said my name and the name of my drink. But I didn't see her place the cup down, which gave me the impression it might have been sitting there awhile. So I put my hand around the cup to see if it was still hot, which it was not. I asked if it could be heated up… At that time, the girl from the counter had come round as well and she replied to me, with the steeliest glare and tone, that it could not because they had no microwave so they would have to make it again. I said, "Okay, thank you," and stayed by the counter to wait for the new drink. As soon as the barista put it down I picked it up and said thank you again. She not only didn't respond, she wouldn't even glance up at me. Talk about being "iced."

Well, needless to say I will never go back there again to fork over $5 for a tiny "Nutella" drink -- especially considering...

I work next door and don't frequent this shop. This is my third visit because I was disappointed with their breakfast sandwich and customer service before. One time they didnt have the tea I wanted. I was out of tea and they are close so I went. This morning I was greated by a friendly store employee who quickly took my tea order. I enjoyed the tea.However, im posting because the small lids for the small hot cups do not fit properly. I took my time to try to make the lid was on securely because the first time I put it on it started to spill on the counter as I picked it up. So I wiped up the spill and then went around the rim of the cup. The piping hot water spilled out and burned my fingers as I walked to my building next door. Once again I stopped and tried to secure it. Thankfully my job has a well equipped first add kit. Im not a fan of these places that have you put on own lids on because i dont want my drink exposed to everyone tslking ove rit waiting. At least my cup was handed to me and not left on a counter, but maybe if employees put the lids on they would see the problem. I dont know if I got a bad lid but I wont be back. Between the customer service pastries in open class containers exposed to the bugs coming through the fron door, subpar breakfastsandwich, its not worth it to me even with today's gracious store rep and good tea. My finger is still burning and Im still applying burn cream. Ps I do know how to put a lid on a cup I do it with the cups we have at...