Giant Food — Local services in Washington

The customer service that S.Niya shows to Giant customers is unacceptable. 2376 18 78 116 store:2376 I want everyone in the community to Please report your experiences of rude supernova behavior that S.Niya has. Her demeanor is confrontational and does not look good for Giant to allow such behavior.

Also when I asked to speak to the Manager Jerome Debrew he came over and repeated very arrogantly, short and dry that I could not get a refund that I had to go to Customer Service. I did notice a difference in Mr. Debrews behavior today, he normally communicates and has customer service skills. Today my opinion of him is that he inappropriately favors S. Niya and had to prove something to her I guess. This is why she blatantly shows poor customer care to Giants faithful customers.

I could have got LOUD and gave her the same energy back but today I was taking Michelle Obama's advice...Go High......{today} because S. Niya is definitely low in spirit.....

Also I have had items removed by the cashier even if they called over someone to assist.............

Customer Service 5 stars for the young lady with the glasses working today 1/18/22 3:58pm..what a joy it is to experience someone who knows how to talk to people...When I told her my issues of the cashier not giving me time to use my Giant card she explained to me that even though I didn't use my card today none of my items were on sale. The young lady explained that if I would have missed a discount I could see it at the bottom of my receipt. I had so much clarity encountering her. This is what the Manager Jerome could have explained if he took the time to ask me my issue as customer service clerk did but instead he backs up a poor incompetent associate.

Overall I find the behaviors very strange today and feel S. Niya and others who have poor communication services are not healthy team members of Giant O street team.

District Managers your glass on the O street side needs to be repaired. Maybe replace your Manager and lack luster associates along with the new...

I'm not one to complain about self checkouts in general, but I would rather wait in line for an hour to get to one of the two cashiers instead of going through Giant's self check out one more time.

I had to have an employee come over to the self check out no less than 6 times while I was scanning my groceries. Twice because I was scanning too fast for the system to keep up - annoying but not the end of the world.

Then when I barely slid a bag of already scanned groceries, they got called over again. Then when I couldn't get the machine to read a bar code for a discounted item. And then on my last item, the machine said I had gone over the weight limit for the machine.

The employee came over and said I had to take everything off the table for it to keep going, even though I had nothing left to scan. As I was doing that, the machine called someone over again even though nothing new had happened and all I needed to do was pay.

After having the employees come over so many times, I was about ready to ditch my full cart of groceries at the check out just so I could leave.

I swear i spent more time standing at the self check out than I spent shopping. Again, I'm not the type of person who hates all self check outs as a rule - This store's self checkouts are worse than any others I've used.

Your employees are overworked (and I'd assume under paid).

Using two employees to monitor all the self check outs may make you feel like you're saving money by not having them separately operate registers, but you're just making the shopping experience horrendous, and almost certainly burning out your employees.

One of the employees told me she was training, and my only response was "wow I'm sorry you have to do this" because while my anger is directed at the company, I'm sure the employees get the brunt of customers' anger put on them when none of this...

This store constantly pushes and promotes their "Giant Pickup" service. DO NOT DO IT. I tried it once because a coupon was offered. A woman politely contacted me the morning of morning of my scheduled pick-up, April 2, 2022 stating my order was ready. I informed her I would pick it up within my selected pick-up time (10 - 11AM). I asked her where I should park and she said out in front of the store, to call the store, and they will bring out my groceries.

I arrive and call, the message says someone will bring out my groceries. I waited about 10-15 minutes and no one came out. I went into the store and no one was found in the "Giant Pickup" area. An associate or two saw me waiting and said they would find the woman working this area. Another 10-15 minutes go by and the woman was not found and no one had assisted me. Finally a man comes over and starts looking through the bagged groceries for pick-up, confirmed my name, and gave them to me. As I walk out to my car, DC parking enforcement was putting a ticket on my windshield. You should not tell customers to park out front of your store if its an area that is subject to ticketing, especially if you aren't going to provide a service you offer and constantly promote.

I filed a complaint with the Giant corporate office (Case Number 02254993). They responded on April 6 and said "a copy of my comments have been forwarded to the store management team for their review. Please allow up to 3 business days for their follow-up." No one has followed-up. I sent a follow-up email to the Giant Food Customer Service Team on June 6 and July 9 and I have yet to be reached out by store management. I would give this store 0 stars if I could for the complete lack of customer service. A terrible experience and an even...