Dirty Habit — Restaurant in Washington

Hate to bring a bad review on what I had so much hope for. First I’ll start with when we arrived right after the Kevin Hart show around 1045 1050 pm when we were turned away and told to go to Clydes down the street because they weren’t serving anymore. So we left went to Clyde’s but it wasn’t our scene so we grab a burger and came back but notice that the restaurant was still live. So I say let’s go in to just grab a drink and go to our room in which we were staying at the Hotel attached. When we came in another young lady we encountered told us that the bar wasn’t definitely still open and we can go up in order from there. immediately sitting down the bartender informed us that we were not able to order food even though there was a late night meal on the counter we told him we wasn’t there for food we just wanted to grab a drink. But after sitting for a minute waiting for the bartender to come back and take my drink order I smelled a foul odor in which I think it was coming from them cleaning the dishes. Kind of turned my stomach so I decided never mind I’ll just grab some wine from our room. Since we were staying at the hotel we paid for the voucher to be able to have breakfast in which we didn’t know was from the restaurant as well. But we were told by front desk that we can order room service as my husband’s leg was hurting so we prefer to stay in bed a little longer. Called the restaurant for about half hour straight no one answer the phone so we got dressed went downstairs so that we can have breakfast. Once we arrived we informed them that we’ve been calling for the last half hour, in which there was someone else actually there saying the same thing they were calling to get room service but there was no one picking up. We sat down our waitress was great I wish I remember her name I’m so sad I don’t, she was such a great help and suggested a couple things that we ordered. Not too long after ordering our food came out and of course I grab my phone because everything came out so nicely plated, except for my burnt bacon. Immediately after placing my phone down getting ready to eat a mouse came out and ran past our foot and then actually came back out the other side of the chair ;mind you there’s other people in the restaurant, people are walking around and the his mouse was brave and obviously Comfortable ,came out twice under our couch seating. I could have definitely made a scene but I didn’t I just swung my legs up really fast (I was SO SURPRISED) so I immediately called the waitress over the waitress and asked she ask if we wanted to move me giving it another chance I said will move even though my appetite was shot after that but it was even more shot when the supervisor didn’t bother to come over and have a talk with us we had to actually walk up to him and ask to speak to him even though he knew exactly what was going on he was very nonchalant to me very unprofessional and I mean unprofessional to the point of he did not care what we saw he offered to take the drinks off of our menu but he left everything else on including service charge. OK that’s fine I’m not gonna make a scene but I did go to the front desk and speak with somewhere from the hotel reception area. Overall I will say I’m very unsatisfied it was disgusting to say the least and the service was very poor other than the waitress we had and again I wish I remember her name. If only I had my phone out to capture the rodent. I’m also upset with myself for not recording how nonchalant and unconcerned the “supervisor “ was at the...

Valentine's Day Dinner (2/14/2024) - The experience started off well. We checked in with the host stand and were immediately seated. Our server was friendly and checked in within 2 minutes to offer us water, menus, and to go over the special Valentine's day menu. Our first round of drinks arrived fairly quickly, as did our appetizer. This was the end of the good part and where miscommunications started to begin.

Our second course was a shared tortellini order, which arrived about 7-8 minutes after the appetizer. Overall, the dish tasted good but was cool to the touch, as if it had sat out for 2-3 minutes too long before being sent over.

One of the second cocktail drinks ordered was advertised to come with potato puffs, which was a bonus new item for us to try. However, when the cocktail arrived we received a small bowl of popcorn. Although there were no issues with the popcorn, our server did not mention why this was substituted instead of what was advertised on the menu.

For our third beverage, we each ordered a glass of pinot noir to go with our entree. The wine was delicious, but the amount poured into each glass was significantly different, with one being underpoured and the other just above the correct standard amount.

For our entree, we ordered the 22 oz steak option. We mentioned to our server that after the steak, we may add on another dish depending on how full we felt. However, the server had automatically added an entree order of halibut before we approved, which was brought to the table at the before the steak. We ended up sending the fish back and they removed the fish entree from our tab. Regarding the steak, we ordered it cooked medium, which was cooked correctly. However, we waited just over 30 minutes after our second course for it to arrive; and similar to our second course, the meat arrived cool to the touch. Additionally, we did not receive the sweet potato side that was supposed to be a part of the entree order.

We received our dessert course shortly after the entree plates were cleared, but then the sweet potato finally showed up right after?!? So on the table we first ate the sweet potato (delicious), while ice cream on the dessert started to melt (dessert was okay).

OUR BIGGEST ISSUE came when the bill arrived at the end of dinner that totaled over $530! Most surprisingly, it was the total charge receipt without an accompanied itemized bill! We asked the server for an itemized bill (who then seemed flustered after we asked for it) and saw that although the entree fish order had been removed, a $120 bottle of wine was added in addition to our 2 glasses. In addition, we noticed that gratuity was auto-added (likely for the holiday), which was acceptable, but at least let patrons know beforehand via an itemized bill. After discussing the adjustments with our server, the general manager came to our table and dropped off our updated bill and apologized, which was brought down to about $360 (food, drinks, taxes, gratuity included), which was about where we expected it to be in the first place.

Overall, the decor was great, food was mediocre, drinks were excellent, and service was meh. Based on all of the added charges (fish entree and bottle of wine) and not receiving an itemized bill at the end, we left dinner wondering about the restaurants ethics in trying to upsell or unlawfully charge patrons for...

Dear Dirty Habit/Hotel Monaco Management

I am writing to express my extreme frustration and disappointment regarding the valet service I encountered at Dirty Habit on Sun 8/11 @ 8/20pm EST. Upon arrival, the valet parking attendant informed me that the parking lot was "kinda full" but offered to give me his spot for $50.

This interaction raised several concerns:

Uncertainty About the Attendant’s Legitimacy: I was unsure whether this individual actually worked for the valet service. The lack of any formal identification or professionalism made me question if I was being targeted by a scammer. I could have easily handed my keys to someone who might not even be affiliated with the service, potentially risking the theft of my vehicle.

Unethical and Unprofessional Behavior: The suggestion to pay $50 for a parking spot left me questioning the integrity of your valet service. The entire interaction felt like an attempt to pocket cash unethically, rather than a legitimate offer from a professional service. Additionally, there was no clarity on the actual cost of valet parking, which further heightened my concerns.

Lack of Courtesy and Problem-Solving: Instead of being offered a proper solution, I was dismissively told to “go to a garage,” without any directions or assistance on where to find one. There were no signs or warning otherwise that the valet parking lot was “kinda full.” This showed a complete disregard for customer service and left me feeling stranded and unsupported.

Perceived Discrimination: As a Black male, I couldn’t help but feel that the lack of assistance and professionalism I received was influenced by my race. The valet attendant, who appeared to be of Indian descent, seemed indifferent to my situation, which left me feeling discriminated against.

To further exacerbate the situation, when I called Hotel Monaco to address the issue while parked outside the valet stand on Sun 8/11 @ 8/22pm EST, I was told to “speak directly with the valet service manager, as it is a separate entity from the hotel.” I asked how do I even contact the manager, to which the hotel associate took my name and number. This response is unacceptable, as the hotel and restaurant have a responsibility to ensure that any contracted service maintains the same standards of professionalism and customer care that guests would expect from the hotel itself.

This experience has left me questioning whether I can trust Dirty Habit or Hotel Monaco with my business in the future. I hope that you take this feedback seriously and address these issues promptly to prevent other guests from experiencing a...