Washington Marriott at Metro Center — Hotel in Washington

Marriott at Metro Center in Washington, DC, offers an unparalleled luxury experience that caters to both business and leisure travelers with its sophisticated ambiance and top-notch amenities. From the moment you step into the grand lobby, you are greeted by a warm and welcoming atmosphere, enhanced by elegant décor and attentive staff who are dedicated to providing a memorable stay. The elegantly appointed rooms feature plush bedding, high-end furnishings, and state-of-the-art technology, providing a perfect blend of comfort and modernity. Guests can enjoy stunning city views from their rooms, adding an extra layer of exclusivity to their stay. The rooms are meticulously cleaned and maintained, ensuring that every guest enjoys the highest standard of comfort and cleanliness.

One of the highlights of staying at the Marriott at Metro Center is the exceptional dining experience offered at the on-site restaurant. The restaurant delivers a culinary journey with exquisite dishes crafted from the finest ingredients, offering a diverse menu that caters to all palates. Whether you are in the mood for a gourmet breakfast, a leisurely lunch, or a decadent dinner, the restaurant’s skilled chefs and attentive service staff ensure a dining experience that is both delightful and memorable. For those who prefer to dine in the comfort of their rooms, the hotel offers an extensive room service menu that brings the same high-quality cuisine directly to your door.

The service at Marriott Metro Center is impeccable, with attentive staff anticipating and exceeding guests' needs, ensuring a seamless and personalized experience. From the moment you check in, the front desk staff are friendly and efficient, providing all the information you need for a comfortable stay. The concierge team is knowledgeable and helpful, offering excellent recommendations for local attractions, dining, and entertainment. Whether you need assistance with reservations, transportation, or special requests, the staff go above and beyond to ensure that every aspect of your stay is perfect.

Additionally, the hotel's central location offers convenient access to Washington DC's top attractions, shopping, and dining, making it an ideal base for exploring the city. The Metro Center station is just steps away from the hotel, providing easy access to the entire city and beyond. Guests can effortlessly visit iconic landmarks such as the National Mall, the Smithsonian Museums, the White House, and the Capitol Building. The hotel is also within walking distance of some of the city’s best shopping and dining, allowing guests to experience the vibrant local culture without the need for extensive travel.

Overall, Marriott at Metro Center stands out for its luxurious accommodations, exceptional service, and prime location, making it a top choice for discerning travelers. Whether you are visiting Washington, DC, for business or pleasure, the Marriott at Metro Center offers an experience that is both indulgent and unforgettable. Every aspect of the hotel, from the elegantly appointed rooms to the outstanding dining options and the impeccable service, reflects a commitment to excellence that ensures a truly...

The Washington Marriott at Metro Center is listed on Google Maps as a 4-star hotel, located within one block of the Metro Center stop of the Metro/Subway system where multiple transit lines meet. This hotel is only 3 stops away from Union Station on the red line of the Metro.

The hotel was extremely responsive when interacting with them on the Marriott Bonvoy chat app, which I use almost exclusively to communicate with the hotel. I reached out to them hours in advance of my arrival requesting an upgrade and to give them updates on my arrival.

When my train was late, I told the hotel via the chat app. They told me that they were upgrading me and that I could use my ekey so I wouldn't have to go to the front desk upon my arrival. I did exactly as I was told and went to the room in the app with the ekey. It turns out that the room I entered was not an upgraded room, nor did it have the extra items I had requested. I wound up just going to sleep, because it was so late.

I come to find out that the hotel staff member never changed my ekey to the upgraded room, so I went to the wrong room. Apparently, it's a two-step process and they never completed the second part. They offered the upgrade the second day but at that point I had already unpacked and declined the offer. I asked that a physical key be made for me, and they complied. I also requested housekeeping for the room.

After returning from my first day or meetings my room key did not work. The front desk was confused where I was supposed to be, insisting that I was in another room, even though my things were in the room I left in the morning. That got cleared up and I finally got into the room, a room that was never cleaned.

The manager did call me and offer immediate housekeeping service, to which I declined, because of the later hour. The manager was very apologetic and after returning from the club lounge for a snack, the manager had a bottle of wine and chocolates delivered to my room as a way of apologizing. It was a nice touch. I appreciate that they followed through with trying to make it right for me after continually dropping the ball.

The room was comfortable with great bedding and tasteful, modern furnishings. The bathroom was bright and clean. The shower head and wand make for a really nice shower. The pump toiletries are appreciated vs. the single use ones.

The Club lounge was very nicely stocked and is open 24/7. The wine at $22/glass (largest pour) was a bit steep but I don't mind if the quality is there. Their cab was actually very good.

Based on the above I will be giving the...

I stayed at the Marriott Washington DC from December 26-28, in room 435, with my cousin (the booking was under her name). While the stay itself was good and the hotel’s location was excellent—making our time in DC both memorable and enjoyable—our experience at checkout was deeply disappointing and left a sour impression of the hotel.

After checking out on December 28, we left our three pieces of luggage with the bellhop to store as our train was scheduled for 4 PM. We spent the day sightseeing and returned to the hotel around 3 PM to retrieve our bags. However, when we approached the bellhop, the staff member on duty at the time (who mentioned to another guest that he had just started his shift at 3 PM) treated us with a shocking lack of professionalism and courtesy.

The bellhop was extremely rude and insisted that we tip him before he would return our luggage. While I fully understand and appreciate the tipping culture, his behavior crossed all lines of decency. He blatantly demanded a tip in an aggressive manner, even though the process of retrieving our bags took him less than 10 seconds. What’s worse, he outright refused to hand over one of our bags until I tipped him, effectively holding it “hostage” and forcing us into an uncomfortable and humiliating situation.

When I questioned his attitude, he became increasingly curt and dismissive. His tone was condescending, and it was clear he had no regard for basic customer service. This behavior was not only unprofessional but also deeply disrespectful. To end the standoff and avoid further embarrassment, I reluctantly gave him a tip just to get our luggage back.

This experience completely overshadowed what had otherwise been a pleasant stay. It is unacceptable for any hotel staff to treat guests this way, especially at a reputable property like Marriott. Guests should feel respected and valued, not pressured or strong-armed into tipping through intimidation or rude behavior.

Unfortunately, I did not catch the bellhop’s name, but as mentioned, he started his shift at 3 PM on Saturday, December 28. I urge hotel management to address this issue immediately, as it reflects poorly on the hotel’s standards and damages the Marriott brand’s reputation.

I hope this feedback is taken seriously, as no guest should have to endure such treatment. This...