Franklin Hall — Restaurant in Washington

I’m not sure if this place is under new management or what but I’ve been coming here since I moved to DC in 2017 and it seems to have gone downhill. I’ve come here with my friends for 5 of the last 7 birthdays (all but COVID) and still come frequently to watch sports and it really isn’t what it used to be.

Service: I reached out to their event request space and never heard back. Usually Nate or whoever else deals with events has gotten back to me within 12 hours. It was fine because the place was pretty empty when we got there. We asked if we could have volume on for the WNBA finals game (which is something they always used to do for us in the back fireplace room or when it wasn’t crowded) but they refused even though the place was empty.

Charges: They seem to be charging now for ranch??? Like I paid $17 for a sandwich and $2 extra for tater tots and they refused to give even a small size of ranch and said we’d have to pay for it. Absurd. Very cheap. Given you’re already charging an arm and a leg for a basic sandwich and extra for the tater tots. They also charged my friend for a club soda which is nuts. I’ve been to hundreds of bars across the city in the 7 years I’ve lived here and have never had that happen. Terrible customer service.

Food: The food has always just been fine here. Not bad not terrible. But the prices have kept going up. They nickel and dime you on it sides and sauces and then after all that I got my food and all the tater tots had been clearly just sitting in a tray somewhere because they were soft and cold when I picked them up. Same for all my friends that ordered. Absolutely a joke given it was a $20 sandwich.

Really disappointed with the downward trend here. Will be finding a new place to bring groups and...

the absolute WORST & most UNPROFESSIONAL customer service I’ve ever experienced. Came here for the Super Bowl and I politely asked the manager if my group could sit at an empty half of a table that said “reservation 5:30pm”- when I asked it was 6pm. The manager (a male) said “give it 15 more minutes because we have a 45min grace period and come back and see me”. I waited and came back to the bar to speak to them again since no one had showed and was approached by a tall woman with curly hair up in a bun. She proceeded to assault me by profusely tapping my knees(which I had surgery on less than 6 weeks ago) because I was blocking her from crawling under the bar counter to exit the bar instead of using her words and saying excuse me. Then she told me to wait there while she figured it out. I waited and did not see her until about 30minutes later when I had to approach her again to ask about the same table. Instead of getting me an answer she then runs off again and when I asked if we could sit at the table since it was empty and the game was starting she threatens to kick us out. Instead of coming right out and saying the people already sitting on one half of the table reserved the ENTIRE table, she was rude, unprofessional, assaulted me, and threatened to kick us out. This was our first time visiting and it’s sad that we had such a terrible experience. Will not be...

I go here weekly but had a bad experience during my latest visit. Your menu CLEARLY shows the Wings cost $11, yet they charge you $14 instead. The food here is fantastic, especially for bar food, but I was not too pleased to see a totally different price on my bill than on the menu. I only noticed because I peered over the screen when they took my order and saw a $14 charge. This deception seems pretty intentional, because when you go to pay your tab, you just see the final total. If you have two beers and some wings, you probably won’t notice the additional $3. When I asked the bartender why I was charged $14, he explained that boneless wings are $11 and bone-in are $14. Thankfully, he took $3 off my tab because literally nowhere on the menu does it distinguish between the two, but I did have to protest it for him to change it. He claimed they’ve been meaning to change the menu. But I guess for now, they’ll keep ripping people off because the only way to see your complete tab is to pay, then get your receipt, then decide if it’s really worth haggling over $3. I suspect most customers wouldn’t notice or wouldn’t bother. Nevertheless it’s dishonest and disappointing. It’s not about the $3, it’s about the principle. Charge people the price displayed on your menu. Rant over; I’ll be back next...