Grand Central Restaurant & Bar — Restaurant in Washington

We waited an hour for our food. When we first sat and ordered drinks and food, there was no one there. We had plans at 8 and sat at 6:45. We were told "hey our chef stepped out but they will be back in 5 min" we said that's fine no problem! We are pretty chill and nice customers so we didn't care. After about 25 min we noticed someone else (who arrived after us) get their food and we were confused. So we went to ask but they didn't hear us and walked away. So at about 35 min after we ordered we finally grabbed a staff person and asked about our food... it never got put in... they said they would put it in now. We were frustrated but thought okay that's fine we can eat it fast and go. The lady who originally failed to put it in was nice and said she was sorry, which we appreciated. Then it took forever to get our food. We got it in take out containers at 7:55pm... we asked for a bag and utensils and they said they didn't have any... so how can we eat this??? Also when we went to checkout they didn't comp the bill at all... I'm not asking for free food and drinks, but at least a little bit off? For the food at least? We were severely inconvenienced, also couldn't even bring our food into our 8pm event plans. And it was an expensive tab! Not to mention we are in a government shutdown rn...

I was ready to just let it all slide and go about our night until we finally opened our food (trying to eat it as fast as possible at 8:01 before going into our event) and then the burger looked like this... it almost looked microwaved and definitely not good or cooked thoroughly. No cheese and no dressing. We avoided eating it after a bite or two thinking we'd get sick. However, the garlic wings were really really good which is a shame. They were real chicken and super yummy and I would've been super happy with them, but the overall experience made me not wanna go back...

Today I was at sportsbook and attempted to bet Live a basketball game the kiosk put a $200 limit on the bet. More importantly, the cash out window is frequently unattended. I went to window to refund my ticket and the employee who I had to look for clearly didn't care about me getting the refund took more than 5 minutes to figure out how to operate the machine that he typed into to provide refund. I stated this is different than Cesars doesn't seem like anyone is focused on sportsbook customer service. The employee,, NAMED WOODY TOLD ME " YOU SHOULD STICK WITH CESARS THEN" THE OWNER OF THIS ESTABLISHMENT MAY WANT TO TIGHTEN THE JOB NTERVIEW PROCESS AND HIRE THOSE WHO CARE ABOUt YOUR PATRONS. Took 6 minutes to get refunded $500 after i walked around to find someone to help. A process that takes 20 seconds at a sportsbook. Cash outs are slow as well. My advice go to Cesar's Sportsbook if your betting real money. This is not what you want. They just don't care is my...

Did not even go in, was looking for something fun to do with a friend after leaving madam’s organ. We saw a lot of people outside on the line for this place so we decided to check it out. I had a drink in my hand that I was finishing before going inside and the bouncer just started cussing me out, out of nowhere, in a really disgusting way. Mentioning it was because we wouldn’t buy drinks inside and he wasn’t gonna let us in and saying really nasty things. Meanwhile, we were literally looking for a place to have fun and buy drinks. So we just got in an Uber and left because it wasn’t worth it. It was a Caribbean man I believe he was Jamaican. Disgusting experience. This also is not the first incident I heard...