Unfortunately, I had an incredibly lackluster experience here. We were seated inside immediately (the table was cleared but never cleaned from the prior customers), but didn’t get waited on in a timely manner. It took a really long time for the chips and salsa to come.

All those things I could’ve overlooked, as someone who works in the service industry I know that they were understaffed and I’m empathetic.

However, my food came out completely cold. And then it took FORTY minutes for my friend’s meal to arrive after mine got there. After about 10 minutes, I was able to flag someone down and politely ask (“hi ma’am, just wanted to check on my friend’s chicken enchiladas”) the status of her food. I was then dismissed and told it was coming. About 15 minutes after that, the server comes back to re-take my friend’s order. So my friend waited about an hour for her food, which didn’t come until 40 minutes after my food arrived. I also had to get up to refill my own water, and I had to ask for the check twice.

I would say that out of all the folks in the restaurant, 70% were frustrated with the service. Everyone was complaining to one another. Another huge issue was that their computer was down, so orders were being taken and communicated manually and payments were taken by the servers to the restaurant next door to process.

So it boils down to being understaffed and having tech issues. These things are no fun, but the way the restaurant handled it exacerbated the issues. After a party left, they would immediately bus the table and sit someone else, rather than waiting on the customers they already had and telling new customers there would be a wait.

It was just a situation of mismanagement that resulted in a terrible restaurant experience for most of their customers last night. I feel for them and wish them the best, but I don’t think I’ll go back.