Round Table Pizza — Restaurant in Washington

Honestly, this place is so bad it really comes across like an old episode of Punk’d. You keep expecting Ashton Kutcher to come out of the kitchen going “Ahhh dude! We punk’d you!” When you walk in the place looks like it was abandoned years ago and taken over by some random passers by. Adding to the ripped vinyl, sticky floor aesthetics is a front counter with so many layers of grunge it has taken on a black hue. Then you look for the usual cheery brightly lit reader board menu above the registers only to see sad torn remnants of them hanging from the wall. But they have a solution. Two photo copied menus obviously created from phone shots of another menu, presumably when one of the employees here snuck into another Round Table to secretly snap some photos of the menu. These are printed out with what must have been a print cartridge on its 10th shake and hope. Barely dark enough to read if you hold them at just the right angle. But all is not lost! We have arrived with just 15 minutes left to get the lunch special. As the purveyor of pies at the register seems confused by either the word lunch, special or both we point to the faint photos with “Lunch Special 7.49”on the wrinkled papers stapled together in front of us. There are two options. Special #1 and Special #2. No further explanation. Upon inquiring as to the difference we are given a wave of the hand with an “I don’t know, it’s a one topping pizza and a drink. 2.00 more to add the salad.” So almost 10.00 with the all you can eat salad bar is still an ok deal as the pizza is usually a step above. After much head scratching and key pecking our friend goes to get mathematical reinforcement. A short conference later we have a consensus. 28.00. Uhhhhh. Looking at the receipt there are so many charges and numbers, none of which resembles anything like 9.49 we realize we are going to need our own conference and maybe some calculus to determine exactly where things went wrong. After conferring at our table and armed with our own calculations we approach the counter with a smile, as we know how to catch flies. We present our case for an error in addition. We are taken aback when we are told under no uncertain terms that it is we who are lacking in basic maths. We simply failed to understand that despite what the poorly copied hastily stapled mess in front of us says, the lunch special is 10.00 plus 2.00 for a salad. I can hold back my disgruntled tongue no more. “Look here my good sir” say I, “that is outrageous”. Pointing out that by his very own representation this is not the price listed. It is then we are told they have changed the price you see. They eliminated the personal size pizza and now offer only a small pizza in either special #1 or perhaps #2. Whichever one it was we ordered for certain. Confounded we once again refer to the “menu” which we had only just moments ago both referred to when placing our order. Once again showing off our math skills we do some quick addition and expect realization to dawn on the quickly flustering fellows face. But wait! He has found a solution to all our woes. He turns looking somewhat frantically from side to side. Ah! There it is! He grabs for an instrument that will put this to rest once and for all. Wielding in his hand the mighty ball point of justice, he crosses out the offending price and writes in 10.00 under both lunch special 1 and 2! But we are not defeated! Oh no! We will cancel one of those 10.00 pizzas which we now know is far too large for either of our delicate appetites to consume solo. Refunds are rung, new charges are made and voila! We are handed a receipt for one less 10.00 pizza and 7.00 less in charges. Now we are defeated. We understand this is no ordinary pizza shoppe. We have obviously wandered into a parallel post apocalyptic universe in which any price will be paid to taste that King Arthur just one more time. We grab our chilled plastic salad plates and shuffle off to pile them high with brown tinged romaine and...

Ok so I completely understand that there is still covid guidelines and restrictions BUT I called on May 29th to make a reservation for a birthday party for June 5th for my daughter. I spoke with an employee by the name of Robert that day which informed me that they just opened the party room today (5/29) and that all rooms were available. I was so excited and relieved! So, I asked what the maximum occupancy was, I told him I had around 20 people possibly going but wasn't exactly sure since not everyone rsvp'd yet. He wasn't sure and called his manager, Holly at her home since she wasn't working that day. She informed him that 16 people can be in a room but wasn't sure if she could open the wall to extend the party for more with covid guidelines on maximum occupancy and was told she would look into it and let me know.

3 days went by with no call so I called on June 3rd to get more information and any updates. I also reached out to everyone who was invited to find out who was able to join us and couldn't, which ended up being 16 people. Someone by the name of Kayla I believe who she claimed to also be a manager answered the phone and said Holly wasn't working. I mentioned to her about the conversation with Robert and she wasn't sure but I told her I would just need one room since only 16 people were able to come. She checked her system and confirmed I was in there for June 5th (in 2 days) and that I was good to go.

I arrived and entered with a dozen of balloons walking to the party which I was stopped by some woman who worked there yelling at me asking what I was doing and if I had a reservation. I told her yes I'm in your system, she responded saying no one told her there was a party reserved for today and claimed she was the manager (Not sure how that's my fault, I'm sorry but if your a manager you should probably have better communication with your team). I mentioned both conversation I had with staff members here and she claimed to be Holly. Then, she said corporate called a few days ago to tell them maximum occupancy was 10 people per room. Now remember I called 2 days prior and was told none of this information, last I was told one room could hold 16 people. I said are you serious?! I was told 16 and have 16 coming, what am I supposed to do??? She said sorry but you over occupancy for one room and can't have a party here. Ok, so can I spilt my party into 2 rooms? She responded saying they can't open the wall... ok, then don't open the wall lol she said she had to call corporate first to confirm if that's ok (doesn't make any sense but ok) she then apparently called and confirmed with corporate which thank goodness was approved but I seriously now only have 30 mins to decorate and my party had to be split up cuz no one had the courtesy to call me and let me know anything!!!

During the party my guests kept telling me the staff kept harassing them about only 10 in the room (yep we know). I have been planning birthday parties at this location every year for 11 years now and never have I had the most unpleasant and stressful experience. It was extremely stressful and frustrating that I'm afraid to plan another party here on how we were all treated and the whole experience. I'm very disappointing!!!

I apologize for the long post but wanted to save someone else from going through this kind...

edited to add update and give back some stars I just got off the phone with Hunter, he called to talk about the poor service and pizza I received. I explained to him what had happened and he is making it right. I genuinely appreciate the accountability he took and the steps to rectifying the problem(s). He did explain that the dough is supposed to be weighed and it shouldn’t be an issue again as well as making sure customers aren’t spoken to poorly. I do believe it had to be an off day for the lady that answered my call as we had never received poor customer service there before, and I do NOT want her job to be compromised, that was never my intent, just maybe some understanding for when a customer calls and has an issue. This way she can hear out the customer and not dismiss the issue and automatically think they are just trying to get a freebie (which again, I never asked for). Thank you again Hunter. We now don’t need to find a new Friday night pizza place - thank goodness because round table is the best in town!

If I could give this experience 0 stars, I would. Let me start by saying, we typically love Round Table and pretty much order from this location once a week for “pizza night” at our house. I get home from picking it up and went to take a bite and the crust was pretty much non existent. I like thin crust. But this, wasn’t just thin. It was air. Since the pizza isn’t cheap I called to see if they’d offer something since this was obviously not how it normally is. When you call it puts you through a call center, which is fine, but then I got transferred to the actual location after trying to explain what was happening. They said I was being transferred to the manager, I’m not sure if that’s the case or not (I think her name was I edited to remove I could be wrong because she was so incredibly rude I was thrown off) but I explained what my pizza was like and she said “all the skins are thin today because of the person that rolled it”. I asked if they weigh the dough first because we literally had to eat double the amount to even start feeling satisfied and she didn’t answer. Then she immediately said “I’m not making you a new pizza!” those were her exact words and spoken with an attitude, mind you I hadn’t even asked that and I was super polite when asking. I replied with “is there anything you can do to make this right?” Which she replied “there’s nothing wrong with your pizza, I’m not making you a new one”. Me: “except you have to eat twice the amount because there’s nothing to it.” I didn’t ask for a new one to be made, but thought maybe they’d offer a coupon for so much off our next visit because this was not acceptable (nor was her attitude). I was so upset by her words and tone I just hung up. This is not how you treat customers, ever. The whole thing about “give someone a good experience and they tell 1 person, but give someone a bad experience and they tell 10” is true. This could have been an easy fix but this “manager” doesn’t know how to be helpful or respectful.

My hope is that someone in charge see this and fixes the problem (the attitude and the issues...