Subway — Restaurant in Washington

Firstly, I don't know how you can situate your business on or near campus and not take that university's funds. Seems to me like it's a deliberate attempt to avoid/discourage cooperation with the local students and university, something that comes across as very exclusionary. Anyway, the service here was beyond abhorrent. The employee behind the counter had a nasty and off-putting attitude, with himself frequently rolling his eyes and screwing up my order. The only most likely reason I will come back here is that I am a student and half of the time, if not a majority of the time, I am broke and need a quick study snack late at night when the school cafeterias are closed. For those who aren't students and are just looking for a quick meal, go somewhere else. Also, to be in a black neighborhood and on a historically black university's campus and to treat customers of color seemingly as less than is very off-putting. If you can avoid this place, do so. For students looking for food during the operating hours of the dining hall, go there instead as I usually do, the service is better, it's cheaper, and they care more about you. Don't waste unnecessary money here. Deli meats looked...

Unfortunately, I had an extremely disappointing experience here. The "Under New Management" sign was clearly not helpful for this particular location. I was curious if the 5-dollar footlong deals were still available, but when I asked the two gentlemen behind the counter, they gave me a blank look and kept asking me to choose what kind of bread I would like. I asked again, but they still did not know what I was talking about. On my sandwich, I asked for Monterey Cheddar cheese and my friend in front of me had asked for Mozzarella. However, they pulled the same cheese from the same bucket and placed it on both sandwiches. Later, when putting toppings, they placed pickles on my sandwich when I did not ask for them, and I had to explain what the olives looked like, since the employee did not know what I was talking about. When it came time to ringing up our orders, there were no registers or POS system. An employee was writing down calculations on a piece of paper and transactions were completed on a mobile phone. Furthermore, I did not get a receipt to show that they had rung up my order and charged me an incorrect amount. This was...

I ordered a veggie delight sandwich in person at the store. I was told it would be $9 and some change after tax. I paid with a gift card and when I looked at my receipt after going back to work, I was charged for a steak and cheese which is $12.86 after tax. I called the store letting them know what happened and that I’d like the price difference back since I was charged for the wrong thing.

The employee argued with me, said I must’ve been given the wrong receipt, and told me to bring the sandwich back and they’d make a new one which isn’t at all the issue. I asked how I’m supposed to skip lunch and bring back a sandwich 5 hours later when the sandwich isn’t the problem and I was charged for the wrong item and that I have pictures of my sandwich. He started to raise his voice and hung up on me.

Mistakes happen which is fine. I just wanted them to make it right/give me my money back. The sandwich wasn’t even good. Don’t waste your money here. Go to any other subway store or actually,...