Fino's Food & Spirits — Restaurant in Waterford Township

Wish I could give ZERO stars

We arrived tonight and the restaurant was basically empty. We were sat by a man (tall, heavy set) quickly at a table by the window and that’s where it went down hill.

We waited over 20 min for a server to come get drink orders while we watched several stand behind the counter and watched the guy that sat us (who was a server) talk to tables and eat ice cream.

When a waitress finally came over, she was nice and apologetic stating that she saw us sitting and decided to come over and take our table since apparently no one else was. We were very thankful.

She brought our waters and immediately I gave mine right back to her. There was dried red sauce or some kind of food caked onto the glass. She apologized and got me a new one. Mistakes happen, I get it. We ordered and I grabbed my silverware and there as caked on food on the silverware. Gross. So she brought me new and all was fine.

Well our food comes out… for $63 (tip included) we got very very very small portions. I ordered an omelette with hash browns. The omelette came out and the hash browns were still undercooked. They were like biting into raw potato. So those were sent back. When I got new hash browns, I got the TINIEST amount I’ve ever seen. I was given ONE tablespoon of hash browns that was smaller than one single piece of toast. So it’s obviously the cook was getting pissed.

We asked to speak to a manager upon checking out and the man that sat us said one wasn’t available. We just paid and left. We definitely...

Was next door waiting on car. Needed a headlight replace...decided to go to Fino's For some breakfast. Walked in with my can of can of coke in my hand cause i didn't want to leave it in my car..sat down ..asked the waitress for a decaf cappuccino with whip cream. ..they usually have it..one of the reasons i liked going there. They didn't have it...so i asked for just a glass of ice for my coke.. .. .then this......the hostess/manager Came to my table and informed me that if she gave me the ice she would have to charge me..wrong move sweetheart... Whenever i have had out of town guest Or needed to meet somewhere for breakfast that was the place. ..NO LONGER... I as well own a restaurant /bar thats been in are family for near fifty years....so its harder For me to find a place that i would take people too...i have never treated a customer Like that in my life. .nore will i ever!!!! Maybe it was because i was by myself. Or that i looked like i didn't have any money. I just walked out. .the worst customer service...

Used to love this place. Everytime I'm been in the food had been great. Service ehhh kind of rude but no big deal.

I ordered from finos from door dash at 9:03 pm (knowing they close at 10) this should have been enough of a heads up. I watched on the app that the order had been processed, accepted, and was being made. I then got an update 38min later saying "the restaurant has canceled your order". I was now 9:39pm which means they should be open. I called literally 5 times. No answer and no way to leave a message.

So not only did they take my order, allowed me to pay for it, they "made it" and then decided to close early and not answer my phone calls. Unreal, what a poor way to run a business. Zero care for the customer. I would have gladly picked the order up if they could have answered to confirm. Now I'm just out money and still hungry.

Dont waste your time or money here. Go to royal diner...