Domino's Pizza — Restaurant in Watertown

They provide absolutely NO customer service whatsoever. I called because they double charged me for my order. The person at the store told me they couldn't do anything and to call the owner. Got the so called owner's number and his attitude and demeanor was worse than the person working in the store. He was rude and had no care about what I was saying. He didn't even take the time to look into what happened. He just swore up and down that I was wrong and had no idea what I was talking about. I explained they double charged me and that I had already spoken with my bank to confirm it was charges and not a hold on my account. He became defensive and said there was no possible way and that my bank didn't know what they were talking about. He also made sure to tell me I only spoke with a bank teller and that they dont know how to tell the difference between a hold and an actual charge. I'm not sure how he would know who I spoke with at the bank or how competent they were at their job. I told him that I wanted my money refunded since it was charged and not a hold. He told me I could wait 3-5 business days for the "holds to clear" and if nothing changed then I could call him back to discuss the matter. I said no and that he could refund me or I would report it to my bank as fraud. He then had the audacity to tell me I could have my bank call him so that he could tell them what they were actually seeing on my account. I was appalled that he would even say such a thing and I told him there was no way I would have my bank call him to discuss my account. I said again that I wanted a refund for the wrongful charge or I would report it to my bank and that is when he told me he would call the police on me and file a report because I would be "stealing from him". I would love to know how I'm the one stealing by requesting my money back that was wrongfully charged. Needless to say I have never had such an AWFUL experience at any Domino's store and this whole situation has left a very bad taste in my mouth. I will not support a business like this any more. I hope everyone checks their charges after they order so they don't...

Pretty good pizza by the local area standards. Tastes admittedly fast food-like, but there's more (immediately apparent) nuance in the composition than in some of the more general traditional town pizza places. That, and above that, cheaper. Where else do you get garlic crust by default?

But I will say: wish we had a Pizza Hut instead. Where's the stuffed crust? It's been a decade since our Pizza Hut closed, man.

Ordering online has been a chore. Sometimes the specific store just isn't doing online orders that day, and the site's web design is shoddy at times. Password reset confirmations lag a number of minutes— not great when you're a hungry customer!

Also, depending on the traffic, expect your pizza to get burnt, either a little or a lot. To keep it warm they keep it on the oven, and very occasionally they will just not give a toss and leave it on there while doing other things. One time I was ordering the pizza in-store and I just watched my order burn up and get served to me burnt. However, since I was in-person I was able to negotiate another order. If you order delivery like ninety percent of customers, you might not be so lucky.

Do not order Fridays unless you're fine with it bein' mid-quality. Order weekdays, closer to Wednesday or Tuesday the better, those are the lowest traffic days. Avoid ordering near dinner time for best quality, but it should be fine on those days.

But, if you do show up with your bad order, they will redo it for you. It's the least they could do for that kind of effort and that scarce of a...

Those 2 stars above may not seem like much, but given my past experiences with chain pizza places, that's actually not a bad showing for this place.

Listen, it's high volume, production line pizza. Nothing about it is great, but it's okay. And most importantly, it's pretty consistently okay. I mean, it may not be the best I ever had, but it's never not been okay. There's something to be said for consistent mediocrity.

We've actually tried some of the other menu options in recent visits including the sandwiches...which were actually pretty good! Again, not GREAT, but good.

If you live in the area, I really can't understand why you'd get pizza here regularly given the sheer number of other options in the area. And by "in the area", I mean at least 6 or 7 of them within a 2 mile radius. And most of the others deliver as well.

I don't want to come off sounding like I hate the place, I really don't. But it's more like that ugly/runt dog in the litter that you really don't want to play with, but you kinda feel bad so you throw it a bone...