Dunkin' — Restaurant in Watertown

Iced latte small size and Boston cream pie is my favorite from DD. This location has really fresh Boston Cream Pie donuts 🍩 compared to many others. The staffs are really nice, helpful, and accommodating. They have tables and chairs to sit inside as well as couple of tables outside. It is located very much centrally near Watertown Square with access to a bunch of shops in Watertown. Today, somewhat I felt my latte is too strong for me and the nice lady offered me a pump of caramel. It was very nice of her. I usually come to DD middle of a 35/50 miles bike ride for some further caffeine and a donut or two. However, this branch which is close to my house, I visit it mainly for fresh Boston Cream Pie. The service is very fast and I really never remember seeing a line here as they help the customers very timely. The shop is not deserted and it’s good to interact with some other customers from time to time. I paid $5.44 for a small iced latte and a Boston cream pie and I think it’s very decent price for...

I was very disappointed today , I ordered two chicken tenders, one of them wasn’t warmed properly, i had a bite and I wanted a new one , i asked one of the employees if i could get a new one and cooked the right way , the employee warmed that peice that i already tried and over cooked it , I wasn’t happy and we had an argument and the manager had to step in , expecuthe manager to offer me a new one or a refund but unfortunately he told me he can not give me a new one because i already ate about half of that peice , the manager and two of the employees were very rude and disrespectful the way they talked to me and my brother , this was my go to dunkin donut , im very disappointed and i do not know why they had hard time with giving me a new peice, i hope I don’t get to experience anything...

This location lacks consistency. I mobile order and I'm never guaranteed the correct beverage. I just ordered a latte and the amount milk in my cup is wrong. Ice completely melted just wrong all together. I could smell the milk. I'm pretty sure they missed the espresso part in my $6 beverage. Just annoyed.

I'm editing my review because again I mobile order and they only gave me 1 out of 2 donuts order then mad eme a match latte instead of a machiatto. I use this location because I work near bye. My frustration stems from my prior employment at dunkins. And it's not rocket science espresso milk and caramel. They gave me a green...