PJ's Pizza — Restaurant in Watertown

We have been purchasing a delivery meal from this restaurant at least three, if not more times during this summer. Due to illness, it wasn't possible to cook at home. On average, we'd be spending at minimum, $35/meal at least three times a week! WE FELT SUPPORTING OUR SMALL BUSINESSES WAS THE RIGHT THING TO DO! The other evening we purchased the very same combination of items that we normally do. The meal was almost twice the normal cost! We were told that their suppliers had doubled their costs and thus they felt the need to pass on the increases. I've noted that the old cement in front of the building had been removed and replaced. Are we certain that we weren't attempting to recover that expense rather than the excuse we were given? The other night, one of the subs we purchased was made on a grocery store hoagie bun instead of their normal sub roll. We called to complain. Several days later we received a response from the owner. "People need to understand that sometimes, because of the pandemic, we need to change up our raw materials. If that's the case fine, but let the customer know about the change in the materials being used to make the food at the time the order is being placed and/or make an adjustment to the price. Well guess what? We're done with PJ'S PIZZA!!!!

At minimum, we could have been given a modest store credit to be used on our next order. I mean, come on, this wasn't our first rodeo with PJ'S! But we were told...

update Based on the person who provided the response not only are they incompetent but they are also liars. When I arrived at the store the employee clearly stated they gave my pizza to someone who didn’t place an order. So it’s not as if they switched them which I could at least understand. There were no other pizzas made and waiting for pick up at the time I was there, otherwise they would have checked to see if it was my pizza and not just told me they gave it away without looking. The person said they want to make it right, well how about just tell the truth???

If I could leave less I definitely would. Placed an order online for pick up. Drove the 20 mins with my 2 yr old in the car to the restaurant to pick it up. Upon walking in I told them I was there to pick up an order. They looked confused and ended up telling me they had given my ordered pizza to someone else who walked in. They laughed and brushed it off as it was no big deal. They offered to make another but with their attitude and my 2yr old with me I was done. Will never...

Ordered 2 cold subs and 1 hot sub. Firstly, the hot sub was supposed to come with au jus .. usually when a sub comes with au jus, it’s meant for dipping..right? Not this one. It’s actually ON the sub. Made it all sorts of soggy and the sandwich seriously lacked flavor. I called and complained (about more than just this) and the lady said that’s just how the sub comes. They should definitely specify that on the menu. The 12” cold sub was correct. Finally, the 6” sub… I ordered a turkey and got something that resembled an Italian. When I called originally to place the order, they even read my order back to me and it all sounded correct. So when I called and complained, she wouldn’t deliver a new sub to me because of where I was located (I’m in Watertown, but apparently we just so happen to be JUST outside of delivery range), BUT she did offer up a credit under my name and phone number for a replacement 6” sub. I hope they actually hold true to their word. I’ll post an edited...