Portland Pie Company — Restaurant in Waterville

I've been here a few times now, and it hasn't gone well on any of them. This last time kind of makes me not want to come again.

The staffing levels weren't up to the number of guests. Maybe it was just a freak incident that they got overwhelmed for the number of workers? Or maybe someone called out?

I ordered a burger. I didn't realize there were bread options, wasn't asked by the server, so she just put me in for an Italian roll. Gotta say, not my first choice, and it ended up being some sad little Italian sub roll burger affair. You are stuck with chips. They won't sub fries. I think they don't want to sell fries.

They were out of several items on the menu. My waitress had to come out to apologize that an entree was out of stock and get a replacement order.

The food one of my party ordered was burnt. I had waited so long there was no point to send it back because who knows how long it would have taken for replacement. But maybe burnt is the style? Just check out the picture and judge for yourself.

The inside is warm urban decor, so it has a nice atmosphere that's enjoyable to eat in. The bathroom was clean. There were several large televisions that I imagine play sports sometimes. Full bar is nice.

I dunno. I'm not sure what's going with this place. It has promise , but I've had a few experiences that make it...

Service and experience has gone down hill in recent months, but my experience today has me resolving to not give my business to Portland Pie Company Waterville any longer. I am a frequent customer, and have ordered 1-2 times a week since this branch of PPC opened in town.

I placed an order online three hours in advance, and arrived on time to pick the order up. After the hostess served a family who arrived after me, despite seeing me in line and waiting, I was told that it would take another 10-15 minutes.

I waited 15 minutes before returning and was told that my order was not in the system.

I showed my order receipt and was then told my order just appeared in the system, implying I’d have to wait an indeterminate amount of time to get my order.

I did request the manager, so that a refund could be issued and the vibe I received was that I was being unreasonable in not understanding the system failure. Had there been another resolution offered - such as getting the order for free or at a discount, or having it delivered to me as opposed to having to continue to wait in the restaurant, maybe that would have salvaged the experience. That did not happen, and because of that - my family and I will take our...

My husband and I have been coming here since the soft open and were pleased with the food, the atmosphere and the professionalism for years. We have been coming here since the opening, but have come less and less over the past couple years since the professional has declined. In any well respected establishment, the staff should have some sort of uniform. In the past, the staff all used to wear T shirts that had the Portland Pie logo with clever sayings on the back, and I think they even sold the shirts at the bar. Today, we walked in and not one member of the staff was in any kind of uniform .The worst was a girl who was sitting at the bar on her phone most of the time, wearing cut off shorts and a hoodie that had some cowboy logo on the back. We literally thought she was a customer until she looked up from her phone long enough to give some people menus. Meanwhile, there was plenty for her to do but no manager in sight (who should be visible and also wearing the uniform) Our waitress was nice and the pizza was great, but this lack of consistency and professionalism is going to...