Wendy's — Restaurant in Watsonville

The lobby closes everyday at 6pm , 7pm. This location also seems to pre cook patties and then grab the cooked patties that were cooked who knows how long ago, and builds the burgers or sandwiches upon the order. Which I'm not loving. The problem is the restaurant is closing the lobby in hopes of controlling the food line orders and fearful of a chaotic experience with drive thru orders, in restaurant orders and the online orders. So their solution is to close the lobby at 6pm or 7pm depending on the day and control the foot traffic. which aides them to control the restaurant orders. The food could be great, but because of this it seems to lack the charm and taste. I noticed as well they sometimes will only say they are taking cash when you drive up to the window. It could be a practice to deter customers from being able to order as cash isn't always commonly on hand from customers like a debit cash card. Anyone else with an experience for this location? I think the solution base thinking here and the attempt to control the orders is smart but it just doesn't work. This isn't the one. For now...

AVOID AT ALL COSTS! Every time I come here there is always food missing from my order. Then when you go back in and it takes forever just to get the missing item and then your other food gets cold. If you say anything they give big attitude. I’ve never had good experiences at the...

they didn’t give me my cheese and onions in my chili :( i asked...