Casey's — Restaurant in Waukee

Love Casey's pizza, but was VERY disappointed with my experience here. We ordered a online. Not a complicated order. One large cheese pizza and an order of potato bites. It didn't take long for the order to arrive and the delivery driver was very nice, however, he gave us the wrong order. The potato bites appeared to be right but were labeled as "hot sausage", which confused us but wasn't a big deal. Then, we opened the pizza and saw we received a large half pepperoni half sausage pizza. I'm a vegetarian so this wouldn't work. However, we still weren't upset, and tried to call the store to fix the mistake. We called over 15 times and never got an answer. Sometimes there was a busy signal, but it usually rang for a minute and eventually hung up. We called the number they provided in the confirmation email, so the number should have been correct. This would have been an easy fix had someone simply answered the phone. Very disappointed, won't...

We love Casey's, and especially this location. The food is fantastic and their workers are so friendly. They also keep the location (including rest rooms) clean. One worker, James (IV?) always greets us as you walk in the door, is friendly at check out, and is just an overall fantastic employee. Yesterday when I made a pit stop between jobs, he was even outside cleaning off the outdoor freezer for the bags of ice! He had a spray bottle and rags, wiping it down. That was the only time in our nearly 15 years in this town that I have seen an employee do this. Super work ethic. I was impressed. Thanks everyone at Casey's for keeping the place clean and friendly. It keeps us...

Estimated delivery times was 5:23. With no tracking option I called the location at 5:40 to get an update. When I said I was calling to check on my order I was met with, “what do you want to know?” and then a deep sigh of annoyance as I explained I just wanted an update due to the delivery being later than estimated. She told me they had left 10 mins ago and then promptly hung up on me. Won’t be giving this Caseys location my business ever again. It really doesn’t take much effort to be polite to your paying customer when they’re being courteous to you. The driver on the other hand was...