Dockside Ice Cream and Deli — Restaurant in Waukegan

I have going to Dockside Deli and Dockside Ice Cream for years, the former business owner was a great guy and the new owner of the past few years has continued offering exceptional customer service. In fact, Letty takes customer service very seriously and she knows and cares for her customers. She knows her customer’s favorite sandwiches or flavors of ice cream. There are times when there are lines at both locations and the owner is trying to cover both facilities making sure sandwiches are being made fresh and the amazing ice cream is being served. Yesterday I saw a couple impatient people walk off unwilling to let her get back from across the street serving a family ice cream. I’m just hoping people are able to show some empathy with her since her summer staff having gone...

This place ROCKS. I was traveling through on my way home, stopped by the deli before my train left for dinner to go. First, the cashier-sweetest lady-makes my sandwich in record time. I had no anxiety getting back to the platform in time. Second, this sandwich was $10 and LOADED. I was hungry, but just one half was enough, completely worth my money I was so glad. Third, this sandwich was DELICIOUS. I got all the works, and the ratios were perfect. The tastiest meal. Sandwich maker assured me she made the best sandwich and she told no lie. Absolutely coming back next time I’m around. Also the place did fill up a bit while I was there, and all customers were handled expertly by the two...

Overall the ice cream is a bit overpriced $7.47 for a one scoop of ice cream which is a bit overpriced I think they’re just trying to make too much profit the weight is extremely long and their selection is limited one of the lady said they’re not making banana splits which is crazy cause it’s on the menu they should definitely tell people ahead of time. Honestly I feel like I would run the place better better staffed lower prices and the manager was a bit rude after reading some of the comments I could see what people are coming from I feel like what they need is somebody else selling ice cream on the dock to create some friendly competition and not a monopoly in...