los compadres de waukegan inc — Restaurant in Waukegan

TLDR: Trash food, and even trashier service from the owner. Will get your order wrong as evidenced by the other reviews, then will aggressively berate you for their own mistake. Avoid this place like the plague.

Never have I had a more atrocious experience with a restaurant, which is saying a lot. Because this restaurant does not allow modified instructions in the Doordash app, I called to make a simple request of only pastor, beans, and rice in my burritos. I asked twice for confirmation, and the cashier said it would be made just how I told her. So I went ahead and ordered the burritos, and when they arrived - surprise - it had everything I had asked to leave out, and without the rice to boot. So the cashier had taken my order, told me twice it would be relayed properly, then hung up and didn't bother to relay it at all.

By that time, the store was already closed, and the next day I didn't have time to drive to the restaurant. So I drove to the restaurant early the following day with the incorrect order, which was where the absurdity started. The owner came out, I explained the situation and politely asked if I could receive a replacement burrito, considering it was the restaurant's error and I had driven all the way there. The owner immediately laid into me aggressively telling me to go contact Doordash for a refund, and that she wouldn't get any money if she replaced my burrito, ranting "you know how many of you people come here asking the same thing".

After 5 minutes of explaining to her that I wouldn't be there in the first place if the restaurant had simply gotten the order correct, she begrudgingly said she would make a one-time exception... then literally 5 seconds later went back on what she had just said, saying she changed her mind and to go contact Doordash. What...? I have never seen someone flip-flop on their word that quickly in my life, much less the owner of an establishment. It was genuinely appalling how utterly hell-bent she was to save on the cost of 2 burritos.

Throughout the entire 10 minutes I was talking to her, she absolutely refused to acknowledge that the restaurant had any part in the incorrect order. It was mind-blowing how greedy and single-mindedly obtuse this owner was. In the end I ended up just walking out and throwing the burritos away.

Oh and in case you were wondering, the burrito tasted horrible. There was not a single person there when I came in - I wonder why. Save your money and order from Taqueria Los Comales down the street instead, their food is amazing. And they get their orders right. And best of all, the owner isn't a greedy, combative money-grubber who berates you for the...

Been in this restaurant multiple times but today had the worst service ever by a new waiter. On top of that my plate had a hair so I send it back and requested a new one. So what do they do they just simply change the food from plate :-(… how do I know that because I was getting ready to eat my food so I had already put salsa on my meat so they just wiped the meat out leaving cilantro on top , and the piece of meat that I had cut before sending it back was missing as well.. so when my husband goes to pay the waiter charges the plate that she took back because I didn’t wanted to eat a dirty plate of food.. She doesn’t give him a receipt so when I ask her for one she brings it to me and I asked her why would you charge me for a plate that had hair and you took back and she started arguing saying no it was a new plate they did a new one .. so I tell her what I did to the plate before she took it back and that I had noticed the piece of meat that I had cut was still missing and that also the meat had the cilantro from the salsa she still wanted to argue and and continue to be right . By far the worst...

Food was really good, despite waitress having to depend on our one Spanish-speaking friend at the table to place any order or request. I wish there had been a sign when we walked in that they'd be having Karaoke so we could have picked somewhere else. Even if it were English language songs I know, it would have felt like an assault on my ears. Tiny little restaurant, sound loud enough to fill a stadium. No warning that it would start halfway through our meal.. Another guest and myself had to step outside while we waited a very, very long time for them to get us checked out so we could go. Would have 100% been back for the food. Will be continuing to try other Mexican restaurants...