KFC — Restaurant in Wausau

I went through the drive through because I had three young children with me, it was already past dinner time so I was trying to hurry and I did not feel like dragging the kids into the restaurant. I ordered the family meal deal thing for $20 and asked about the extra crispy chicken. Couldn't get that because it was a 10 minute wait. That's ok. I then asked about substituting potato wedges for the mashed potatoes, I was told I could but there would be an upcharge. I was perfectly ok with that so I told them to go ahead and do that. When I got home (actually I was bringing dinner to my parents) I noticed I was charged for the substitution of wedges but they still gave me mashed potatoes and gravy. I was too far away at that point to go back and get what I ordered. Plus, I did not call because I don't go there very often so it wasn't worth it. If I do go back to this restaurant, I'm double checking my order before I leave the drive through window. Especially if I pay extra for something. I was disappointed because my mom specifically said she does not like their mashed potatoes and gravy. I do enjoy their coleslaw and the regular chicken was still tasty (I had a thigh, it was juicy and cooked well). My children plowed through the chicken so I think they...

I wanted KFC all day!!!! I haven't had it for a while because I was going to Lee's famous recipe. I ordered the eight piece chicken dinner with mashed potatoes gravy and jojo's, I was told that they no longer carry JoJo's but they had seasoned fries so I ordered those instead. The order took less than 5 minutes to get and a way I drove I went to turn on to the freeway grab the French fry for it to be ice cold and soggy. All I could think of is oh my goodness I hope the chicken's not this bad because I wanted it all day long. I get to my son's house start serving the meal the chicken was so hard I couldn't even eat it the mashed potatoes were cold but gravy was nice and hot and the biscuits were hard. I took one bite of my chicken and fed the rest to my dog who wouldn't touch the mashed potatoes or the gravy or the biscuit he couldn't eat the skin because it was so dried out and so hard original recipe my butt!??? I went to the drive-thru I ordered the eight piece meal which cost me almost $30. I'm very disappointed and will no longer go to KFC I will automatically and forever go to Lee's famous recipe sad very sad KFC I don't know what happened to you...

It was a blistery, freezing cold evening, which i do understand, but the woman working the drive thru, gave me half my order and shut the doors, I still needed my drinks plus I wanted to ask for sauce as she didn't ask me. So i waited, eventually had to honk to get her attention, once I did, sure gave my my drinks but before i could get a word out, sure had already shut the door 🤔. I wanted honey (which i didn't have at home, otherwise I would've just left and used my own), so again i waited, eventually sure saw us still, she sort of rolled her eyes but again i know it was cold, but it's job, so if you know how going to be working the drive thru, wear a jacket to stay somewhat warm.. She did give me honey, grabbed a handful and gave it to me. I thanked her. I mean, it is what it is. The chicken seemed really over cooked...i be asked for crunchy but hard.. Could even chew it it was so hard.. So tossed the skin, and just ate the meat. This is why I prefer Lee's Chicken or Country Markets Chicken any day over KFC. I said what I said. No offense to her... But the chicken skin was really...