Two20 Taphouse & Grill — Restaurant in Wautoma

Horrible management

I want to like this place, but it’s kind of hard after my last experience. Six of us visited on 3/17/23. When my food arrived, the waitress went to set it on the table, and when doing this, she tilted the plate too much. This resulted in a bunch of my plate dumping directly on my lap (I didn’t bump or touch it). This includes an entire cup of tarter sauce and an entire cup of katsup. The waitress did apologize and brought some extra napkins to soak up the katsup I was covered in.

I understand accidents happen (well, maybe not if you are a bit more careful), but what I don’t get is the fact that they did nothing to try to make it right. I thought maybe a manager or supervisor would come talk to me, but no one did. I thought maybe they would at least comp my meal, but it was full price. They didn’t even offer me a free tap beer (which I was drinking). So I got a full price bill and a pair of jeans now ruined from katsup stains. This was my third time here, and the other trips were fine. But a little mad with getting food dumped on me plus them making zero effort to make it right. Customer service just isn’t what it used to be.

Update I recently found out that my mother (who was present during this incident) called the owner shortly after this incident since there was no owner or manager present the night of. Apparently that didn’t go well. He complained to her that my online (3 star) review cost him $3,000 in business. I have no clue how he came up with that number, and three stars isn’t even that bad. Pretty sure he made that up. He also stated he was going to go after me for slander. Not sure how me telling a story about getting ketchup dumped on me is slander, but you go ahead. Maybe I’ll go after you for the cost of a new pair of jeans. I get it, accidents happen. If the owner would of at least offered to make things right, I probably would of moved it up to 4 stars. But since he wants to be a jerk, I’m now dropping it down to two stars. Good luck buddy, you seriously need a lesson on...

I used to really enjoy eating here. The last time I was here about a month ago was so off putting that I don't think I will be back. I normally bring my dog here onto their patio, and then would order food for myself and something from the dog menu. The service has never been extremely fast, but I was okay with it. I didn't end up ordering from the dog menu this time. The waitress came out with the menu and water bowl, asked if I knew what I wanted, I said I needed another minute, and it was another 15 minutes before she came back. I hadn't realized I didn't have silverware when she dropped off the food, and when I picked up my burger, hot grease started dripping onto and coating my hands. It was very hot and painful at a point, I was wearing shorts so I didn't have pants to wipe my hands on, not that that should be the necessity. Again, maybe I should've noticed I didn't have silverware. Even if I had, I didn't even see my waitress for another 15 minutes. At that point I was just annoyed. I had tried calling over to the busser but he either didn't hear or ignored me. After the grease cooled off my dog licked my hands, I had taken one bite of the burger at one point, but couldn't wipe my face so gave up on that. I had my dog with me so I couldn't go inside to try to find someone. It got to the point where I got up and left without paying. My burger was getting cold, I had no silverware, and the waitress was not bothering to stop by. No one came into the restaurant when I was there, one table that had been outside was getting the check when I got there. There appeared to not be a lot of people inside when I was there. Service has always been slow on the patio, I try to be understanding of that, but this was ridiculous.

The burgers and fries are good, the dog menu is fun, my mom has told me the brisket was very dry when she had it.

I did try calling once I got home, I'm pretty sure my waitress was the one who answered (could be mistaken) but when I asked for the manager I was told she wasn't there and I just said okay...

We have been to trivia night several times and the food is always very good and trivia is always fun. The service is always very slow and we always hear the same thing from the staff " So sorry for being so slow" Unfortunately the table of 8 people near us left halfway through trivia night as they were not happy with the slow service. We try to look past this as we enjoy the environment. We always come with a large group and we always ask to have our bill split up as most restaurants have zero issues with this as this is very common. For some reason our waitress last night said that at the end she would figure it out. Unfortunately when we got our bill she told us to figure it out ourselves. We then passed the bill around and did our best to figure out drinks and food. When we finally wanted to pay, we then were told that he could not pay individually? We asked why and was told by the waitress, that the cooks would get mad and this is too confusing. I told her that last time when we where there we had individual bills and it was no issue at all. The waitress then got stressed out and told us that she was done with us and that we needed to talk to the manager. She then rudely walked away and left us all trying to figure out how we were going to pay the bill. Then the manager Natalie came over and was extremely rude. She told us that it was our fault that we yelled at the waitress and made her cry. When we tried to explain to the manager exactly what happened she did not even care, she still just wanted to blame us for making the waitress cry. She told us that we were yelling at her. We never yelled at her, we just wanted to pay our bill and asked before we ordered that we wanted our bill split up. Unfortunately, we were really taken back on how the manager handled this situation and will not be coming back to trivia night. We will also communicate how poorly this was handled to everyone...