No 1 Chinese Restaurant — Restaurant in Wauwatosa

We’ve always loved this place for both the food and convenience — it’s been one of our go-to spots for a long time. However, on August 10th, we placed an online order and waited an hour and a half with no delivery. When I called, I learned they were on vacation but forgot to turn off online ordering. Mistakes happen, and I figured they’d make it right so we could remain loyal customers.

Unfortunately, no one ever reached out. Tonight, we decided to try again and called to explain the situation. The gentleman on the phone admitted they knew about the issue but said they’re “still trying to figure out” refunds and that maybe we’d get our money back — but offered no timeline and no guarantee. I even asked if they could simply fulfill the original order tonight, and he said no.

I also asked for the owner to call me, but I still haven’t heard from anyone. At the very least, proactive communication or a gesture to make things right would have kept us as loyal customers. Instead, we’re left waiting indefinitely to see if our $70 will ever be refunded.

Disappointing and...

So, I’ve never ordered from here before this and I’m extremely disappointed. Not only is it expensive (this was $21) it didn’t have any chicken in it. I ordered the orange chicken and it appears they’ve filled it with rice and literally no chicken. Next the dumplings are the laziest I’ve ever seen from an Asian restaurant. The meat literally tastes like dog food and had many fatty parts nor was the dumpling properly fried. The orange sauce was not good.

I’m really tired of seeing prices for food go up and the quality of the food go down. The fact they put fillers into what’s suppose to be breaded chicken and no chicken is absurd! Just to save money. Lessen the portions if you must but please stop skimping on the quality of the food. It’s bad enough Chinese-American food is full of sugar and salt, but now you take away the protein and put in more flour,...

No.1 Chinese smirked in disgust due to my buying rice & gravy after a long day at campus. And even after her attitude problem she commented on how I would not be able to order just rice & gravy, but would have to order more if I wished to purchase with them. In the past I have purchased $15 + in meals for my family. Do the math: 15 x 2 = 30 x 12 = 360 which they will no longer be getting from me.

Cheap Price = Cheap Service Terrible Customer Service! These individuals need to wake up and smell the competition!

I had been going here for a while now...at least 2 years. However, due to their disrespect & disgusting behavior I switched over to a proper Chinese restaurant called "Great Taste Chinese" - they will be getting my business from now on.

Sayonara Disrespectful Chinese restaurant ... you just lost...