Taco Bell — Restaurant in Waxahachie

The WORST customer service I have ever witnessed in my life!

I was at the drive in, ordering some standard Tacos, a few burritos, and a crunchwrap. Nothing that anyone has ever messed up the hundred(s?) of times I have had Taco Bell. The lady taking my order was hard to understand, was chit-chatting with her friend while the mic was on, and didn't pay attention to half of the things that were said.

Pretty annoying, right? But of course, it gets worse. I hand the lady my money, and she snaches it out of my hands. A minute later she pops out the window, says "Hey", hands me my bills, and nearly tosses the coins on the ground.

I just write her off as clumsy, and having a bad day. Oh well. I ordered 2 Pepsi's, and a Baja Blast. I recieved 1 Pepsi and 2 regular Mountian Dews. Oh well, it's annoying, but I'd just rather keep what I have, rather than deal with this lady even more.

Here's what really set it all off though; she pops back out of her window, ask for some Mild and Diablo sauce, and she quickly tosses (literally tosses through the air, not a quick hand over) me my bag off food, and cuts me off saying: "Everything you need is in there!", then slams the window shut. I'm not using glamorized words here, she literally slams it shut while I was talking.

That was it, I was WAY too patient with her. I drove around to the parking lot, parked, and walked inside with the drinks and receipt, with plans on telling the manager what all happened.

So, I get up to the counter, and I wait about a minute before anyone comes over. There was this young lady, about 16-18, and asks: "What do you want?" Ignoring her tone, and not being angry at her because I'm already focused on the previous lady, I ask her if I can please talk to her manager. "About what?" I just ask her if she could get the manager, again. She goes to the manager to get her. She comes back to me. "What do you want to talk to her about?" I tell her I'd rather just tell the manager. She gets the manager again, and the manager finally comes over.

"How can I help you?" I give her a recount of the situation, to which she just asks "Who?" I point to the lady who had been so rude, which prompted her to yell out in an angry voice "MY NAME IS TANISHA DON'T POINT AT ME". The manager then proceeds to grab a single, not two, but just one cup, tells "You can get what you want at the fountain", and as she walks away "I'll tell the Area/District Manager to talk to her".

After ALL of this incredibly rude, unprofessional, terrible service, she hands me one cup to fix one drink and tells me to fix it myself. I grabbed the cup, a fist full of the sauces I asked for, and left.

After I got home, nearly HALF of the tacos were wrong. Needless to say, I didn't plan on going back.

I get that you don't go to Taco Bell for customer service. I get that if you're a 40 year old woman working at Taco Bell, you're not going to be very happy. I get that occasionally, you can make a mistake or two or maybe even three. Everybody has bad days. But this? This is absolutely ridiculous. If anybody with a thority was there and was in their right minds, they would have fired the first lady, talk to the teenager, and had a serious conversation with the manager at the least. I've never seen people so incompetent at their jobs, and then be so rude about it all.

If you don't really care about any of that stuff happening to you, then by all means continue to go to Taco Bell, but if you don't like people being very rude to you, getting half of your order wrong, refusing to fix the mistakes they made, or any of the events told in the story above, I'd say avoid Taco Bell and go to Taco Cabana or Taco Casa. There are better options all around, so if I were you I'd pay $2 extra to eat much better food and be treated with at least a tad...

We went around 10:30 PM thru the drive-thru. We placed our order, and pulled to the window the young lady seemed to be helpful she proceeded to take our money gave us our order and we then proceeded to leave. Well since it was late and we had ordered several items we decided to pull over in their parking lot and check our order making sure all items were accounted for. When I pulled over I noticed there was a gentleman sitting in front of the restaurant taking a cigarette break, whom I told my mom and son that he was more than likely the manager. After checking our order we had a total of 6 items that were missing from our order. I hot back in the drive-thru line which by this time was so backed up that it was taking about 15-20 minutes per car. I finally got to the window when the same young lady greeted me, and I explained to her that I was missing 6 items and I needed to speak to the manager. She tells me I am the manager, I said no I saw the manager outside on a cigarette break. She snatched my sack out of my hand takes it to the back where I cannot see what they are doing to my food and leaves me sitting there for over 20 mins. She finally comes back with my sack and I tell her I want a refund she tells me the manager said "NO" I told her you said you were the manager. She finally has the manager come up there and he told me ma'am she is a shift manager and that they were trying to see what all was missing from your order is the reason they had your sack back there. I explained to him her attitude is atrocious to be any type of manager and it seems she needs more training. I apologize, but I do know the manager name started with an L and I believe he was trying to be sincere in the situation, and I do appreciate him for that. Make sure when going to this particular Taco Bell that you check your order before leaving, because you probably will not have all of your order once you get home if...

On my way to a concert we stopped at this taco bell. I oder 5 tacos; the number 2 which is 3 supreme tacos (I got them with no tomatoes) and two crunchy tacos (add sour cream). We head out as we had to be in Dallas. By the time I was able to eat, I discovered ALL my tacos had tomatoes. Looking at the recipet the #2 had been rung in incorrectly but the crunchy tacos were right (meaning they made them incorrectly).

So I called to get a refund so I could get food Id actually be able to eat. The "manager" (she never identified as a manager until I asked for one and then just said she could help) who answered was on of the most abrasive and aggressive associates. She actively ignored me having me constantly repeating back what I'd already said multiple times prior. Told me "I ordered wrong" & that "they had made it right." Even mentioning the tacos I was clearly looking at and having the recipet that showed, no matter which way she spun it; they'd messed up, she continued to blame me.

After 5 minutes of arguing she finally said I could get a refund but only if I came back. I had already mentioned I love in Austin and was only there cause I had a concert to attend. Reiterateing this to her all she had to say was "oh well, that's too bad then."

She then began to deny having the ability to refund me. Asking to be put in contact with the GM she denied me any further service, made a snide comment and then hung up. I've tried call back on other days to catch the general manager but he's never there. The employees who answer say they'll have him call me but nothing's happened. I've even put in a message to customer service and they haven't gotten back to me either.

This store easily has the WORST customer service. The screw up you food, take your money, blame you, and then ghost you. Even if your starving just keep driving. You'd have better luck with the ever famous "gas...